Our addition of PBX support has been very well received because it can lower costs and increase operational efficiency, particularly when combined with IVR and CTI support from a single vendor.
Dublin, Calif. (PRWEB) March 2, 2009
PSS, experts in contact center infrastructure and applications, today announced general availability of its PBX maintenance and support service. The service is available for Avaya, Nortel, Siemens/Rolm, and Cisco PBX systems, and can be purchased independently or combined with the company's IVR and CTI support programs.
PSS has been piloting the service for over a year as an add-on for PSS customers with existing IVR or CTI support programs. During the pilot PSS achieved its goal of maintaining the same high standards of service and customer satisfaction that the company's nationally recognized IVR and CTI support programs have delivered since 2002.
"This is a time when every enterprise is scrutinizing its operating expenses and its vendor relationships," said Lew Chipp, President of PSS. "Our addition of PBX support has been very well received because it can lower costs and increase operational efficiency, particularly when combined with IVR and CTI support from a single vendor."
The PBX maintenance and support offering from PSS includes nationwide coverage, immediate response by trained engineers who can start diagnosing problems right away, and a single point of problem resolution for IVR, CTI, and PBX systems across the enterprise and contact center.
Find our more about PBX support from PSS.
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PSS helps enterprises transition gracefully to next generation contact center infrastructure. We can keep your current IVR, CTI, and PBX systems running for as long as you want with our legendary 24x7x365 Extended Life Support. We can build IVR and CTI applications that make your call centers more efficient and create a better user experience. And when the time is right, we can help you transition to VoiceXML, VoIP, SOA, and Web Services as rapidly or gradually as your business priorities demand. Visit us at http://www.psshelp.com.