SRC Digital Dictation Solution Eliminates Typing Backlogs and Reduces Document Turnaround Times at Royal West Sussex NHS Trust

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SRC WinScribe digital dictation solution has eliminated typing backlogs, which had increased to three months in some specialities, at Royal West Sussex NHS Trust. Royal West Sussex have meet their objective of reducing document turnaround times to 48 hours across all 21 specialities and more than 300 users.

SRC (http://www.src.co.uk), the leading provider of digital dictation and speech recognition to NHS Trusts, today announced that the deployment of the SRC WinScribe digital dictation solution has eliminated typing backlogs, which had increased to three months in some specialities, at Royal West Sussex NHS Trust. The SRC solution has also provided significant cost savings, with the Trust removing the need for staff overtime and paying bank or temporary staff to cope with the volume of transcription.

The digital dictation solution has also helped Royal West Sussex meet their objective of reducing document turnaround times to 48 hours across all 21 specialities and more than 300 users. The new dictation solution replaces the tape based dictation system, which was hindering transcription times and proving expensive to maintain. SRC was selected after a comprehensive evaluation of dictation providers by the Trust, who also piloted both the SRC WinScribe solution and a competitor solution.

The SRC WinScribe solution's workflow functionality streamlines the transfer of dictations and transcribed documents and also assigns a target turnaround time and priority level to dictations, before automatically transferring them to secretaries for transcription. To further improve efficiencies authors can send dictations as soon as they are recorded, one at a time, rather than waiting for a tape to be full of dictations before physically handing it to a secretary. In addition secretaries now work together to share the workload, which means they can type documents faster and more effectively then was previously possible.

Kate Miller, HR Adviser and Digital Dictation Project Implementer said: "Essentially specialty coordinators and medical typists have been provided with a better way of controlling and managing their workload. The improved way of working has resulted in a happier workforce and this too has resulted in improved productivity, better quality of work and much faster turnaround times."

To help ensure the roll out went smoothly, SRC provided a full suite of services including implementation, training and support. Kate Miller added: "We've been impressed with how smoothly the change has been implemented and the tangible benefits SRC have delivered. For the first time the Trust has a robust basis on which to plan its future initiatives and ensure that it delivers real and lasting benefits to the patients the Trust serve."

Chris Hart CEO at SRC added: "NHS Trusts are under enormous pressure to reduce the patient referral to treatment pathway times, of which document creation is an essential part. I'm happy to report that the introduction of the SRC WinScribe system, backed up with our comprehensive range of services, has helped Royal West Sussex meet their objectives. It's our goal to deliver document creation solutions that enable our customers to improve dictation and transcription processes and drastically reduce costs and delays. It is very pleasing to see the results of another successful project."

SRC recently announced that they are providing Trust wide digital dictation roll outs at University Hospitals Birmingham and University Hospitals of Leicester as well as directorate specific roll outs of digital dictation and speech recognition.

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Dominic Mellor
SRC
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