By enabling instant, on-demand chat, collaboration and remote control, LogMeIn Rescue helps organizations offer an enhanced remote support experience to their customers, on and off LAN and across computing platforms.
Woburn, MA (PRWEB) March 4, 2009
Today LogMeIn, Inc. introduced the latest version of LogMeIn Rescue, its help desk and remote support product, adding important new enterprise and collaboration capabilities that facilitate faster resolution of customer and employee support issues. With this release, LogMeIn Rescue is also the first remote support solution to support Intel's newest-generation Intel® vPro™ Technology and Intel® Remote PC Assistance Capabilities.
New LogMeIn Rescue capabilities include:
Technician Collaboration improves problem resolution by allowing multiple support experts to work together to resolve complex customer issues in real-time.
Screen Sharing enables technicians to securely share their desktops on-demand with remote users to provide training and improve end-user education.
Enhanced Monitoring allows administrators to view a technician's in-process support session and desktop to improve service quality and productivity.
Instant Chat permits customers to quickly and easily communicate with a technician or other service professional over the Web without requiring a download or pre-installed software.
Industry first support for Intel® vPro™ Technology delivers "below the OS" support and management over the internet with Intel's newest-generation Intel® vPro™ Technology. Service providers and IT help desks can access, support and manage remote Intel® vPro Technology-based computers via the Internet--even if the operating system is unavailable due to hardware or software failure. Additional details on Intel vPro functionality can be found at https://secure.logmein.com/welcome/intel
Used by help desk professionals, service providers and mobile operators worldwide, LogMeIn Rescue is an easy-to-use and secure solution for remote configuration, troubleshooting and training on Windows-based PCs, Macs and smartphones. The product helps employees and customers use computing devices more effectively, and helps technology managers and service professionals increase customer satisfaction and first-call resolution, while reducing support costs.
"A new generation of Internet-based PC remote support tools is disrupting the commoditized remote-control market," according to David Coyle, research vice president, Gartner, Inc. "These new tools have several advantages including remote-control support for anyone, ease of implementation and greater cost flexibility. They are gaining popularity among internal IT and external service providers as the employees, customers and partners they support are increasingly mobile and beyond the reach of traditional IT support tools."
"Delivering an excellent level of customer services is more important than ever in the current economic climate," said Kevin Bardos, vice president, product development, LogMeIn. "By enabling instant, on-demand chat, collaboration and remote control, LogMeIn Rescue helps organizations offer an enhanced remote support experience to their customers, on and off LAN and across computing platforms."
Bardos continued, "The new features were driven by the needs of customers with rigorous support requirements. We believe the rich remote support and collaboration capabilities, combined with the ease-of-use that customers have come to expect from LogMeIn will benefit organizations both large and small."
Pricing and Availability
LogMeIn Rescue pricing starts at USD $99 per month. The new release is available immediately, and IT help desk and support professionals can download a free, 14 day trial at https://secure.logmeinrescue.com
About LogMeIn Rescue
LogMeIn Rescue is a secure, web-based help desk and remote support solution that gives support professionals the ability to connect to a remote computer or smartphone without pre-installed software. LogMeIn Rescue works on Windows-based PCs and Macs, as well as mobile devices running Windows Mobile®, Symbian™ and BlackBerry®. LogMeIn Rescue allows support organizations to cost-effectively deliver high-touch support, training and educational services to customers, partners and employees.
About LogMeIn, Inc.
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to mobile operators, handset OEMs, small and large businesses, IT service providers and consumers. LogMeIn's products are deployed on demand and are accessible through a Web browser. The LogMeIn product family includes LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere®, LogMeIn Free®, and LogMeIn Hamachi™. LogMeIn is based in Woburn, MA with European centers in Hungary and the Netherlands.
This release contains the trademarks and/or service marks of third parties, including Microsoft Corporation, Research In Motion Limited, Google Inc. and Symbian Software Ltd. and such trademarks and/or service marks are the property of their respective owners.
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