It's exciting to see so many companies embracing community-driven customer service to fundamentally engage their customers in a more efficient and effective way
Mountain View, CA (PRWEB) March 5, 2009
Helpstream, the leading provider of social customer service and relationship management solutions, today strengthened its executive management team with the addition of two industry veterans. Bill Lohr has joined the company as vice president of sales and business development, and Bill Odell has joined as vice president of marketing. As more companies turn to Helpstream to help retain customers with leaner customer service organizations, the expanded management team will focus on capturing additional market share.
"Bill Lohr and Bill Odell bring a wealth of talent to Helpstream at precisely the time when we're seeing a surge in interest around our innovative community-driven approach to customer service," said Anthony Nemelka, CEO of Helpstream. "I'm delighted to add such experienced leadership to our team to help leverage the significant value we've demonstrated with existing clients."
Mr. Lohr will be responsible for further expanding Helpstream's customer base and for continuing to build out Helpstream's partner network. He brings to his position over 20 years of sales and business development expertise, including executive roles at Clickability, Everdream, Netscape and IBM. "In the current economic environment many companies are relying on existing customers for repeat business," said Bill Lohr. "I am excited to be part of the Helpstream team and to be assisting companies improve customer satisfaction while simultaneously improving the efficiencies of their support organizations."
Mr. Odell will guide Helpstream's overall marketing and go-to-market strategies. He brings over 20 years experience leading marketing for companies such as Right90, Cisco, Latitude Communications and Sun Microsystems. "It's exciting to see so many companies embracing community-driven customer service to fundamentally engage their customers in a more efficient and effective way," said Bill Odell. "I'm looking forward to helping customers leverage Helpstream to enhance customer intimacy."
Helpstream is the world's first truly social customer service and relationship management system that helps companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing Customer Relationship Management (CRM) systems. Over 140 customers and over 300,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems over the Web. Helpstream is headquartered in Mountain View, California. For more information, please visit http://www.helpstream.com.