TEC Helps Global Refund Group Find a New Customer Relationship Management System

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International financial services company discovers a user-friendly solution by leveraging TEC's decision support technology for software selection.

Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection, has teamed with Global Refund in its search to replace legacy systems with a new customer relationship management system (CRM).

Global Refund, a financial services company specializing in maximizing merchants' foreign customer business, had set out to find a simpler, time-saving methodology for matching requirements with CRM solution functionality. TEC was chosen to help determine which solutions of a long list of 40 CRM vendors would best meet the company's needs.

"Software selection is a very time-consuming process," explains Eric Hansen, project manager for Global Refund. "If we'd had to come up with a long list of 40 potentially suitable vendors on our own, it would've taken a lot more time to sort out. The selection process is so much quicker and easier with the decision support system database like eBestMatchâ„¢ that tells you which product is the best-fit solution for your needs."

TEC's methodology and decision support system (DSS) enabled Hansen and his team to accomplish their goals on their own, with minimal input from TEC. "Using eBestMatch was simple… All instructions, as well as graphs and charts, were very easy to follow," says Hansen.

"We were able to help Global Refund arrive at a decision in less than 2 months. They optimized our self-service approach to guide them throughout their selection project. As such, they were able to rank and select the best fit option from a short list of vendor solutions": Lorne Goloff, TEC vice president, selection services.

For more information, or to see the case study on Global Refund, visit http://whitepapers.technologyevaluation.com/view_document/9791/Case-Study-Global-Refund.html

About Technology Evaluation Centers (TEC)
Technology Evaluation Centers (TEC) provides insight and expertise in offering impartial resources and services to minimize the costs, risks, and time associated with software selection. Over 3.5 million technology decision makers visit TEC's web sites each month, to find information on hundreds of solutions, and to access articles, white papers, and podcasts. TEC's DSS and analyst data assist with the evaluation, comparison, and selection of enterprise solutions and services. TEC's offerings include in-depth research, detailed product information, and software selection services for any industry or company size. http://www.technologyevaluation.com

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Stacey Schneiderman
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