A lot of automation is possible in the hospitality vertical
Las Vegas, NV (PRWEB) March 11, 2009
800 PBX, provider of Virtual PBX and smart IVR, has launched its 'Dial-a-Pizza' phone order automation at Pizza Expo '09. Dial-a-Pizza is the first advanced IVR application that allows seamless end-to-end pizza ordering. With Smart IVR, callers now can simply say one or more appetizers, pick from specialties, say the toppings they wish, order soda and even apply coupons. The service captures names and addresses from white pages and can also securely authorize customer credit cards. The order then automatically transits to the POS system. The entire process is seamless.
"A lot of automation is possible in the hospitality vertical," says 800 PBX CEO Manohar Chapalamadugu. 'It's not just cost-driven, but quality enhancing as well."
800 PBX Inc. is a leading provider of virtual PBX and hosted IVR applications for small and medium sized businesses. The company is known for IVR solutions such as automated appointment scheduling, telephone orders, address captures, phone support systems and more.
Manohar adds, "Most stores still take orders manually and don't take advantage of the new speech recognition technologies. Customers ordering often get a busy tone during peak times, and so lose business."
With respect to international calling, he says "The system can even prompt orders in Spanish. From our research, international callers prefer IVR over speaking with an agent in English. We see great potential in the U.S., E.U. and even Latin American markets."
Finally, he says, "Our Virtual-PBX and IVR technology solutions are currently benefiting thousands of customers. We provide such solutions for under $1 a day. Our customers can expect to see many more voice driven value add products in the future from 800 PBX."
Phone: (877) 800-0729
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