Client service is customer satisfaction for us – and we’re proud of that legacy
Cambridge, MA (PRWEB) March 11, 2009
The leading innovator in performance improvement solutions and collaboration methods – Interaction Associates (IA) – gets high marks from clients for past work in the Open Ratings Customer Service Survey from Dun & Bradstreet – including an overall performance rating of 91 out of 100.
IA is celebrating its 40th year of innovating methods that develop strong leadership skills; enable people and teams to work together better; and equip clients to navigate business change strategically.
The Open Ratings survey polls current and former clients in ten key areas of performance. IA’s ratings in those ten areas are:
Reliability - 95
Cost - 91
Order accuracy - 90
Delivery/timeliness - 91
Quality - 90
Business relations - 97
Personnel - 98
Customer support - 91
Responsiveness – 93
Overall performance - 91
"Once again, our scores reflect IA’s 40-year history of converting clients into what we call raving fans,"said Linda Dunkel, President and CEO of Interaction Associates. "Client service is customer satisfaction for us – and we’re proud of that legacy," added Dunkel.
About Interaction Associates
Interaction Associates (IA) has 40 years' experience in helping companies find breakthrough solutions to business challenges. Fortune 500 companies, government agencies and nonprofit organizations throughout the world have used IA’s integrated management consulting and learning and development services. Interaction Associates helps these enterprises set strategic direction, inspire commitment, and build leadership capabilities, leveraging the power of collaborative action for long-term, sustainable results. Learn more at http://interactionassociates.com/
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