Bethesda, MD (PRWEB) March 13, 2009
TLK Group opened their new Richmond, VA call center today as part of an expansion of the TLK Group's business-to-business (B2B) lead generation division. A Fortune 500 company was recently added to their client list and enabled TLK Group to expand their service offerings. The call center will provide commercial clients with inbound and outbound sales, service and lead generation supported by the ENSERCLE technology platform.
Although many businesses are struggling to maintain revenues with the downturn in the current economy, "we are excited to launch a new facility and provide jobs for the deep pool of experienced call center agents in Richmond," Jim Tippett, TLK's president, stated. "Richmond has a core group of talented lead generation agents, that accelerated the expansion," according to Kent Ingram, who will be the general manager of the new call center.
The TLK Group's business to consumer (B2C) call centers, which specialize in voter contact and telecommunications calling, have produced strong growth over the past two years.
"The company's track record of creating and executing successful upgrade and new customer programs have brought new clients to TLK Group and enabled us to expand our offerings," said managing partner Paul Link. "In this environment if you can find ways to grow a client's business, they allocate more of their marketing budget to your company. We are excited by the new business volume, which has funded our growth."
The new call center is located at Gateway Centre II on the Midlothian Turnpike.
For additional information on the news that is the subject of this release, contact Terry Chili.
About TLK Group - TLK Group, headquartered in Bethesda, MD, provides inbound and outbound call center sales, research and customer service for business-to-consumer (B2C) and business-to-business (B2B) customers throughout the United States. With its state of the art dialers and highly trained sales agents, TLK Group works with companies like Comcast, Time Warner, Mediacom, The Houston Chronicle, and St. Jude's Hospital. TLK specializes in the media, telecommunications, information technology industries and in supporting voter contact and grass roots advocacy organizations.