Toronto, Ontario, Canada (PRWEB) March 16, 2009
Empathica Inc., a leading provider of Customer Experience Management (CEM) programs to some of the world's most respected brands, announced today the webinar titled, Capitalizing on Chaos - Competitive Customer Acquisition Strategies.
Highly competitive times call for highly competitive measures. Consumers are re-examining their choices and changing their buying behaviors. How can you capitalize on consumer movement during this difficult economic time? Empathica will share its knowledge in working with over 100 retailers around the world on how to protect, grow, and multiply your customer base.
This webinar is designed for Customer Service Professionals in general retail, banking, grocery, petro-convenience, or food service.
Reserve your place for this informative session to find out how using Empathica's Customer Experience Management Program during these tough economic times will give your brand the competitive edge.
This one hour presentation will take place on Tuesday, March 24 at 2:00 PM EST.
Empathica provides retailers, foodservice brands, retail banking institutions and other multi-unit based organizations with comprehensive Customer Experience Management programs that help ensure outstanding customer experiences and engaging relationships across the entire brand. Using a variety of surveying methods, Empathica captures "voice of the customer" data and then performs rich analysis to derive key actionable insights that deliver operational excellence and deliver on the brand promise of our clients.
Empathica conducts more than 30 million customer surveys annually and delivers real-time, weekly, and monthly reports to more than 70,000 locations across close to 100 of the world's leading brands.
Empathica is a privately held organization and employs more than 100 dedicated professionals at its headquarters in Toronto, Ontario, Canada and its European office in Birmingham, England.
For more information, please visit Empathica at http://www.empathica.com , email us at info(at)empathica.com or speak with us at 1.888.633.1633 in North America or +1.905.542.9001 outside of North America.