Butler Snow Leverages WinScribe to Make More Efficient Use of Staff Resources

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WinScribe, the market innovator in digital dictation, transcription, and workflow management solutions announced today that Mississippi-based Butler, Snow, O'Mara, Stevens and Cannada, PLLC has deployed WinScribe in an effort to boost support staff efficiency and allow the firm to do more with less.

WinScribe, the market innovator in digital dictation, transcription, and workflow management solutions announced today that Mississippi-based Butler, Snow, O'Mara, Stevens and Cannada, PLLC has deployed WinScribe in an effort to boost support staff efficiency and allow the firm to do more with less.

Prior to its adoption of WinScribe, 50 of the firm's 160 attorneys utilized analog tapes to capture dictation. Those tapes were handed off to the attorney's secretary who was responsible for the transcription of the audio. Secretaries were spending up to 25 hours a week transcribing dictation.

"It was our desire to make better use of our secretarial skills," explains Ken Jones, Director of Information Technology at Butler Snow. "We wanted to free our secretaries to do more than just transcribe. We knew that if we could reduce the amount of time each secretary spent on this time consuming task then we could increase the number of attorneys that each secretary supports."

Attorneys have replaced their analog tape recorders with Olympus digital handheld devices. These devices enable attorneys to dictate both in and out of the office. When the attorney is ready to submit files for dictation, they simply dock the device. WinScribe automatically uploads the files and delivers them to the appropriate staff members for transcription.

WinScribe's digital dictation workflow management system allowed the firm to restructure its support staff team into a centralized group that handles transcription more efficiently than as structured previously. Dictation is automatically routed to the group and processed as received.

Butler Snow's efficiency gains did not stop there. The firm has also adopted WinScribe's Nuance integrated speech recognition to further enhance productivity. "Speech recognition was a key factor for us. We did not want to just shift the workload. We wanted to find a way to make the dictation to transcription process much faster," said Jones.

The firm initially provided ten attorneys with the ability to take advantage of speech recognition. Today, the firm offers speech recognition to twenty-five attorneys. These attorneys take advantage of WinScribe's server-side speech recognition integration capabilities.

With server-side speech recognition, the speech recognition process is carried out at the server level unbeknownst to the attorney. The attorney simply records his or her dictation as usual, and the recording is converted to recognized text within the server. No special words or phrases are required so attorney work practices are completely unaffected.

WinScribe's server-side speech recognition technology deploys automated adaptation technologies to allow continual accuracy improvement without adding overhead to the transcriptionists' workflow. As a result, secretaries simply proofread an automatically produced text document rather than typing the document from scratch.

"WinScribe has enabled us to meet our goal. We have provided our secretaries with the tool they needed to reduce the amount of time spent handling dictations. This has allowed these secretaries to support more attorneys than before," concludes Jones.

About Butler, Snow, O'Mara, Stevens and Cannada, PLLC

Butler Snow is a full-service law firm with more than 160 attorneys representing regional, national and international clients from offices in Jackson, Mississippi, Memphis, Tennessee, Bethlehem, Pennsylvania, and the Mississippi Gulf Coast. For more information, visit http://www.butlersnow.com

About WinScribe
WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. Founded in 1989, WinScribe has offices in the USA, UK, New Zealand, Australia and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 350,000 users worldwide.

The WinScribe solution is built on Microsoft architecture, to ensure easy integration and maintenance. WinScribe also supports a wide range of manufacturer-independent dictation devices and is scalable from small, single office locations up to large multinational corporations. WinScribe is fully customizable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government Sectors.

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Amy Clevidence