MTM Upgrades its Phone System to Ensure Leading edge Technology and Software Feature sets for Existing and Future Clients

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Medical Transportation Management, Inc. (MTM), an industry leader in transportation brokerage for medical and social services programs, today announced the company is completely updating its telephony infrastructure. The upgrade will increase simultaneous call volume capability by 300%.

Alaina Macia - MTM President & Ceo

As MTM looks to meet the needs of our existing clients as well as future clients, we want to ensure that we maintain leading edge technology and software feature sets.

Medical Transportation Management, Inc. (MTM), an industry leader in transportation brokerage for medical and social services programs, today announced the company is completely updating its telephony infrastructure. Along with providing greater redundancy and high availability, the upgrade will increase simultaneous call volume capability by 300%. Prior to the upgrade, MTM processed approximately 1.2 million calls per year. As a transportation broker, MTM arranges transportation (3.4 million trips per year) for the frail, elderly, intellectually disabled, and transportation disadvantaged throughout its national service area, which includes 26 states and the District of Columbia.

Alaina Macia, President and CEO of MTM said, "As MTM looks to meet the needs of our existing clients as well as future clients, we want to ensure that we maintain leading edge technology and software feature sets."

Working with Calence/Insight Networking and Cisco Systems to increase performance and scalability, the upgrade was completed earlier this month. "The upgrade essentially replaced the previous telephony backbone, created significant redundancy, and provided systematic quality monitoring tools." said Maciá. "We sought the upgrade to support the present and future needs of our customer service centers. We continually look for ways to increase productivity, improve customer service, and reduce costs. This upgrade to our telephony backbone accomplishes all of these goals"

Founded in 1995, the company is a privately held, woman-owned business enterprise.

MTM's mission is to be to be the premier manager of non-emergency transportation services, providing safe, reliable transportation to its passengers and the best value to its clients.

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