Woburn, Mass. (PRWEB) March 23, 2009
Organizations dealing with increasing support requests, and limited staff and budget should tune into a live webcast on Thursday, March 26, 2009, to learn how businesses can use remote support technology to help serve more end-users, reach more devices, and increase customer satisfaction, while helping to reduce support costs. This HDI Service Management Webinar will feature Arise Virtual Solutions, a company using remote support to empower home-based businesses that answer calls, e-mail ,chat and technical support requests for well-known U.S. and global companies.
While support requests at Arise increased by more than 250 percent since 2006, the IT support team has grown by only 80 percent. Allen McClure, Manager of End User Services, Arise, will share how the company has adopted remote support technology as a best practice for scaling to fulfill its customers' support requirements using home-based consultants. Lee Weiner, director of Rescue product marketing at LogMeIn, will discuss the ways in which remote support can enhance the customer experience, while helping to increase first call resolution and reduce average handle times.
Title: Scale without Size: Extending Support Services while Controlling Costs
Date/Time: Thursday, March 26th at 1:00 p.m. EDT / 10:00 a.m. PDT
- Establishing an effective helpdesk that provides quick, accurate customer service and resolution.
- Providing and improving end-user training to reduce customer callbacks.
- Offering technical support across a broad range of platforms and devices.
- Staying ahead of your business growth with limited IT staff.
This event is sponsored by LogMeIn, Inc., a leading provider of on-demand remote connectivity solutions to SMBs, IT service providers and consumers.
About HDI - http://www.ThinkHDI.com
HDI, a Think Services company, is the one of the support industry's premier certification and training bodies. Guided by an international panel of industry experts and practitioners, HDI is a leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and one of the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries.
About LogMeIn, Inc. - http://www.LogMeIn.com
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, RemotelyAnywhere®, LogMeIn Free®, and LogMeIn Hamachi™. LogMeIn is based in Woburn, Mass., with European centers in Budapest, Hungary and Amsterdam, Netherlands.
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