NHS Body Welsh Health Legal Services Cuts £16k Per Annum Via BigHand

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BigHand has today announced that Welsh Health Legal Services, the NHS body that acts for all the Trusts and Local Health Boards in Wales, has cut its annual secretarial cover costs by up to £16,000 per annum as a result of replacing tape equipment with BigHand digital dictation workflow technology.

I have been delighted by the results of our BigHand project; morale and work sharing have improved over and above expectations.

BigHand has today announced that Welsh Health Legal Services, the NHS body that acts for all the Trusts and Local Health Boards in Wales, has cut its annual secretarial cover costs by up to £16,000 per annum as a result of replacing tape equipment with BigHand digital dictation workflow technology.

Much of WHLS's correspondence is time sensitive, and therefore the continued use of tape dictation equipment meant that temporary secretarial staff had to be employed to cover holiday and sickness leave. The inability to share dictations recorded on to analogue tapes amongst existing secretarial resource ensured that annual temporary cover costs remained consistently high.

Ruth Baillie, Business Manager at Welsh Health Legal Services commented: "The move to digital dictation was driven by four key forces: the increasing cost of temporary secretarial staff, the need to improve work sharing, the desire to improve sound quality of dictation and the requirement to replace the outdated analogue equipment. Tape equipment makes it very difficult to share work amongst secretaries because of the number of dictations on each tape; we were unable to see exactly what work was outstanding and could not easily prioritise urgent work. The sound quality of tape dictations was sometimes poor, and therefore transcribing was often time consuming and stressful. In addition to poor sound, tapes were occasionally lost or dictated over resulting in fee earners having to re-dictate."

"As a result of implementing BigHand we have experienced many benefits across the organisation, however the largest impact has been within our support function; most notably, our annual temporary cover cost has been greatly reduced. BigHand is a considerable help to team working and it is very easy for all to see exactly how much work is outstanding. The ability to set the priority of a dictation as urgent has made workloads much easier to manage and prioritise, which in turn, has led to a reduction in stress levels. There is no longer any chance of cutting off instructions or changes at the end of a letter as secretaries can clearly see the point they have reached within a dictation, ensuring they listen on to the end."

"I have been delighted by the results of our BigHand project; morale and work sharing have improved over and above expectations."

Contact:
Jo Beckwith, BigHand. Email: jo.beckwith (at) bighand (dot) com Tel: +44 (0)20 7940 5946

About BigHand:
BigHand is based out of Chicago, London, Sydney and Toronto. BigHand is the leading digital dictation vendor in the global professional services sector. BigHand3 was awarded 'Best of Breed System of the Year' at the Legal Technology Awards for 2008, and BigHand Mobile (BlackBerry Edition) was voted 'Mobile Product of the Year' at the CNET Business Technology Awards 2008. BigHand has also been nominated in the Sixth Annual Law Technology News (LTN) Awards for 2009 as 'Dictation System of the Year' and 'Mobile Tool of the Year'. Further information is available at http://www.bighand.com.

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Jo Beckwith
BigHand
+44 (0)20 7940 5946
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