Clients will not only have the ability to customize their call monitoring with any type of rule combination based on specific words, content or tone of voice, but they will also benefit from knowing that any necessary regulations are automatically built into the system.
New York (PRWEB) March 30, 2009
iQor, a global provider of business process outsourcing (BPO) services, today announced the launch of Qatchsm, an intelligent call monitoring system that uses logical voice recognition to catch collection calls falling outside of compliance guidelines. 100% of iQor's calls - both voice and screen - will be recorded and analyzed by Qatch.
"Our new proprietary technology represents a quantum leap for call centers and will vastly increase compliance capabilities for our clients," said Vikas Kapoor, president and CEO of iQor. "Clients will not only have the ability to customize their call monitoring with any type of rule combination based on specific words, content or tone of voice, but they will also benefit from knowing that any necessary regulations are automatically built into the system."
Qatch also allows supervisors to access and sort through all their agents' calls by a number of criteria, listen to any specific call, make notes on a call's content, and address compliance issues in real-time. Qatch is powered by iQor's fully virtualized network--the first and largest all-digital Voice-over-Internet Protocol (VoIP) network in the BPO industry.
iQor (http://www.iqor.com) provides business process outsourcing to some of the best-known companies in the world from 21 Call Centers of Excellence in five countries and four continents. iQor's 9,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients from a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.