layerX Technologies Announces Auto-Remediation for Multi-Vendor VoIP Environments

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layerX creates waves with the first ever Voice Quality Management (VQM) solution that can automatically detect, isolate, and remedy VoIP quality problems across multi-vendor environments.

The majority of VoIP quality solutions today focus on problem detection and alerting, but are unable to automate the process of isolation and remedy

layerX Technologies, a pioneer in providing unified enterprise management solutions, today announced its newest solution for multi-vendor VoIP environments, which provides auto-remediation for call quality issues.

Arbitrator™ VQM is the only quality management solution on the market today that provides automated detection, isolation, and remediation of VoIP Quality issues. As part of the new automation technology, Arbitrator™ VQM also supports multi-vendor environments including: Avaya, Cisco, and Nortel. As a result, companies can see a significant cost reduction for managing and maintaining their VoIP infrastructures, through decreased human error, and man hours spent locating and resolving network quality issues.

"The majority of VoIP quality solutions today focus on problem detection and alerting, but are unable to automate the process of isolation and remedy," said Michael Kay, VP of Business Development, "By using automation to both isolate and remedy VoIP quality problems clients can drive down the time, and cost associated with managing their converged environment by up to 90%".

Arbitrator™ VQM joins Arbitrator's already powerful suite of enterprise management solutions, including solutions for compliance enforcement, information security, log management and network and systems health and availability management. Together these solutions create a total enterprise management platform unsurpassed in features and scalability.

About layerX Technologies
layerX Technologies, a wholly owned subsidiary of Shared Technologies, Inc., delivers unified enterprise management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure. The foundation of each layerX solution is our Arbitrator™ enterprise management system. Arbitrator™, with its unique patented distributed services architecture, is the only management solution today that combines advanced security, compliance, VoIP quality, and systems management into a single solution framework. For more information please find us on the web at

Arbitrator, and the layerX name are trademarks of layerX technologies. All rights reserved.

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DeAndrea Laub

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