We're thrilled by the response to our first Webcast and look forward to sharing everything we've learned about growing customer service communities.
San Francisco (PRWEB) March 26, 2009
Get Satisfaction, the leader in crowd-sourced customer service, announced its new Premium services package today during the live debut of their Community Webcast Series. These Webcasts offer tips and advice to employees who are working to turn around lackluster customer-service practices and move toward what many trend-watchers consider to be the future of customer service -- crowd-sourced communities. To celebrate, Get Satisfaction gave away the first of four Premium services packages, which are rewarded to attendees of the Webcast. Attendance is free, and anyone can register for upcoming Webcasts by visiting http://tinyurl.com/da74b9
"We're very excited to be able to offer this innovative series of webcasts to our customers" said Wendy Lea, CEO of Get Satisfaction. "We believe in the power of crowd-sourced customer service and are dedicated to helping our own customers build the best online customer support communities using our Get Satisfaction Premium services. To show our commitment, we're entering customers in a drawing to win one of four Premium packages, and we'll be giving away over $25,000 in Premium services this spring."
The first winner of the drawing was Spreadshirt (http://www.spreadshirt.com), a site that allows private individuals and commercial organizations to set up an online t-shirt merchandising system quickly and easily.
The Community Webcast series is a combination of live chat and streaming video that's geared toward sharing entertaining stories and best practices about building online communities and improving traditional customer-service attitudes. Some of the Webcasts are aimed at companies interested in increasing their online social media presence to improve their customer-service methods and enhance and grow their brand. Other sessions are geared toward innovative product managers who are seeking feedback and ideas about their products directly from customers.
"Participating in online communities has been a successful way for many companies to share product information and solicit feedback, and Get Satisfaction provides a way for companies to measure customer support for new ideas," said Amy Muller, Chief Community Officer for Get Satisfaction and host of the first Webcast, "The 10 Commandments of Community Management." "We're thrilled by the response to our first Webcast and look forward to sharing everything we've learned about growing customer service communities." The Webcast is archived and available for viewing at http://www.getsatisfaction.tv
Upcoming Webcasts include "Reducing Customer Service Support Costs Dramatically (87%!?) by Turning to the Community"; "The 'Duh' Paradox: Increasing the Connection with Your Customers Improves Retention and Extends Lifetime Loyalty"; and "Rome Wasn't Built by Itself: Harnessing Product Innovation Through Online Communities".
About Get Satisfaction
Get Satisfaction is revolutionizing customer service by applying the principles of Web 2.0 to improve the experience for both customers and companies. Anyone can add a product or service to the Get Satisfaction platform in order to ask questions, share ideas, or report problems. Company employees actively participate in providing solutions alongside their customers. Participating companies can use the Get Satisfaction community platform to achieve significant reductions in support costs while at the same time increasing customer retention and loyalty. Get Satisfaction's customer-driven support network lists products and services from over 10,000 companies, including companies like REI, Whole Foods, Timbuk2, Comcast, Twitter, Best Buy, Google, JetBlue, Home Depot, and many others. Join in the conversation at http://www.getsatisfaction.com.