It benefits both businesses and homeowners when service professionals can have better interactions with their customers, and we're helping to raise standards across the board.
Cambridge, MA (PRWEB) March 31, 2009
Winters Company (http://www.wintersplumbing.com), an award-winning home services organization in Massachusetts specializing in plumbing, heating, and kitchen and bath remodeling, today announced that it now offers a paid three-day course modeled after its own employee training program for technicians and owners within similar organizations.
The company will tutor seminar participants in its customer service, business development, and service delivery methods, which it collectively calls the Winters Way, each month at its state-of-the art training facility in Natick, Mass.
This customer relationship and service delivery process is credited by Winters Company for enabling it to surpass revenue growth goals and win numerous awards and accolades. The company states that it believes the best way to capitalize on its successful service methods is to sell it as training to other organizations, thereby increasing industry-wide customer service standards and building a new revenue stream for the organization. The three-day course focuses on how organizations can increase revenues and profits by enhancing customer interactions and creating service opportunities. The course and all materials were created and are delivered by Winters Company employees.
"We decided to offer Winters Way training to other companies because many business owners wanted to know how they could achieve results similar to those of Winters," said Winters Company CEO Tim Flynn. "It benefits both businesses and homeowners when service professionals can have better interactions with their customers, and we're helping to raise standards across the board."
More than 80 business owners, employees, and technicians from all over New England and other have already received Winters WayTM training. Winters Company has scheduled the next two classes to begin on April 1st and May 11th. Individuals looking for information about the course or references from past participants can contact company President and CEO Tim Flynn at the company at 617-592-4263 or tim.flynn(at)wintersplumbing.com.
About Winters Company
Winters Company is a home services organization based in Cambridge, Massachusetts that specializes in plumbing, heating, ventilation and air conditioning (HVAC), and kitchen and bath remodeling projects and offers 24-hour emergency service to customers in Eastern Massachusetts. With its own private, state-of-the-art training facility that simulates real life plumbing and heating maintenance challenges, Winters Company dispatches highly trained service technicians to customers' homes from facilities in Cambridge, Natick, and now Gloucester. Under current ownership since 1994, Winters Company was honored with the Local Torch Award for Excellence from the Better Business Bureau in 2008 and the Angie's List Super Service Award in 2004, 2006 and 2007. For more information, please call (617) 484-2121 or visit the company online at http://www.wintersplumbing.com.
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