myfrofro.com is here to help consumers because dealing with call centres is more stressful than rush-hour traffic and delayed trains!
London (PRWeb UK) March 31, 2009
Everyday 8 million people - around 14 percent of the UK's population - ring call centres and end up frustrated by being kept on hold, passed from person to person only to find no record of previous calls. myfrofro.com is a new website launched to help consumers deal with call centres by enabling them to save and organise notes of calls online in one place for free.
"myfrofro.com is here to help consumers because dealing with call centres is more stressful than rush-hour traffic and delayed trains!" explains Simon Saunders, CEO and Co-Founder. "myfrofro.com can help millions of consumers everyday be more organised, manage their bills better, save time and maybe even some money in these tough times!"
"Its a common problem, you ring a company, let's say your bank and they promise to refund your fees, but then a few weeks later you get your statement and find it hasn't been done", explains Simon Saunders.
"So you call back - you're on hold for 15 minutes, and when they finally answer there's no notes of your previous call and, to make it worse, they ask you if you know who you spoke to and when. Of course you don't remember and don't know where you put the scrap of paper you wrote it on - by this time you're screaming down the phone. With myfrofro.com this will never happen again because now you can save all your notes of calls online in one place for free."
Myfrofro.com is a website you use every time you ring a call centre to save short notes about what was agreed, who you spoke to and when. All your notes are organised in your own free online account so you can access it at home, work or on the go, instead of writing notes on your bill or piece of paper which gets lost. You can also set email reminders to follow up calls, create your own contact list and access the "frodirectory" of over 300 hard to find call centre phone numbers.
"We want everyone to sign up to myfrofro.com and take control of their calls, save notes and to make sure call centres do their job so consumers don't lose out", continues Simon Saunders. "With the credit crunch, job losses and budget constraints now is the time to get organised."
myfrofro.com can be used by individuals, families and small businesses to save notes of calls to gas & electricity suppliers, banks, credit cards, insurance companies, solicitors, plumbers, broadband & mobile companies, shoe repairs, builders, gyms, store cards, etc.
myfrofro.com is so simple and useful that once you get started you can't live without it! Give it a try and you'll see what we mean. Go to http://www.myfrofro.com.
-9 out of 10 people's experience of call centres had left them feeling angry and frustrated. (Mintel)
-Centralised call centres now rate above rush-hour traffic and delayed trains as the UK's most stressful daily experience. (The Future Foundation)
-The average person now spends the equivalent of an entire working week on telephone administration. (The Future Foundation)
-Even when customers got through all the options in busy call centres it was common to have to wait up to 15 minutes to speak to a real person. (Mintel)
-Myfrofro.com is compatible with Skype
-Sign up in one quick and easy step that takes less than 5 seconds (if you type fast!)
-Myfrofro.com is launched in BETA and we are looking for feedback from users so we can improve the site