Six Apart Creates Social Space on Get Satisfaction for Enthusiastic TypePad Customers

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TypePad employees join their customers in conversations about everything TypePad on popular Get Satisfaction community site. The site allows both TypePad customers and employees to share experiences, tricks and tips, and insights into blogging trends and practices.

Six Apart, the world's leading blogging software and services company, is encouraging its TypePad customers to join in the conversation on Get Satisfaction, the provider of customer communities for thousands of customer-centric companies.

"TypePad is dedicated to making bloggers successful. Get Satisfaction helps us reach out beyond our normal support channel and create a space for customers and employees to share their expertise and experience," explained Alex Deve, General Manager of TypePad.

Participating in online communities has been a successful way for many companies to share product information and solicit feedback. Get Satisfaction provides a way for Six Apart to measure customer support for new ideas, encourage the sharing of new approaches and innovations in blogging, and lend advice to people who may just be getting started with TypePad and are looking for best-practice examples of how TypePad can be utilized and extended.

"It is great to have the TypePad team collaborating with customers on Get Satisfaction. It adds another level to their professional customer support," said Marissa Miller, a TypePad member who writes the Depression Introspection blog (http://deepintro.typepad.com/). "The TypePad team has been very responsive to my questions, and my Get Satisfaction suggestions have led to new product features."

Get Satisfaction allows long-standing TypePad customers to become "Champions" of the TypePad community by sharing their knowledge and best practices with other customers. It also allows customers and employees to reach out to people talking about TypePad on Twitter. Using Get Satisfaction's Overheard feature, TypePad customers and employees can send messages to Twitter users and extend a helping hand, letting them know they are immediately available to help answer their questions about TypePad on Get Satisfaction.

TypePad customers can access the Get Satisfaction community directly from the help section of the TypePad Web site (http://support.typepad.com/cgi-bin/typepad.cfg/php/enduser/home.php?p_sid=slfdv5uj), or by visiting http://www.getsatisfaction.com/sixapart.

About TypePad
TypePad is the premier hosted blogging service. Launched in 2003, TypePad now hosts millions of blogs by professionals and small businesses, from published authors to designers, artists and entrepreneurs. Known for its beautiful designs and intuitive, easy-to-use interface, TypePad is preferred by the most influential voices on the social web. Learn more about TypePad at http://www.typepad.com.

About Six Apart
Six Apart Ltd. provides award-winning blogging software and services that change the way millions of individuals, organizations, and corporations connect and communicate around the world every day. The company provides the Movable Type social publishing platform, the TypePad hosted blogging service, Vox, a free blogging service for friends and families, advertising solutions for leading brands and influential bloggers, and a wide range of services dedicated to help bloggers thrive in today's social media landscape. Founded in 2001, Six Apart is a global company with its headquarters in San Francisco, CA, and offices in Tokyo, Paris and New York City. For more information visit the Six Apart corporate web site at http://www.sixapart.com/.

About Get Satisfaction
Get Satisfaction is revolutionizing customer service, by applying the principles of Web 2.0 to improve the experience for both customers and companies. Anyone can add a product or service to the Get Satisfaction platform in order to ask questions, share ideas, or report problems, and company employees actively participate in providing solutions alongside their customers. Participating companies can use the Get Satisfaction community platform to achieve significant reductions in support costs while at the same time increasing customer retention and loyalty. Get Satisfaction's customer-driven support network lists products and services from over 10,000 companies, including companies like REI, Whole Foods, Timbuk2, Comcast, Twitter, Best Buy, Google, JetBlue, Home Depot, and many others. Join in the conversation at http://www.getsatisfaction.com.

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Eric Suesz
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