Bomgar Announces Results of Symantec Security Assessment

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Bomgar Ensures Product Security by Conducting Symantec Assessment

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Given that remote access has been cited as one of the leading contributors to data breaches

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Bomgar Corporation, the leading provider of appliance-based enterprise remote support software, today released results of a recent Symantec security assessment test. The Bomgar Box™ is robust help desk software secured within an appliance that provides support organizations clientless, remote control access of end user systems, enabling IT to deliver anywhere, anytime tech support.

Security has always been a chief focus for Bomgar as its platform was purpose-built to address the concerns of traditional remote control products. Key security features include:

-On-site deployment: Bomgar's dedicated appliance serves as the centralized routing interface for its help desk software that is easily adapted into existing infrastructures.
-Administrative control: Control privileges allow administrators to assign levels of accessibility and authentication at the individual support representative level.
-End-user override: Each remote Bomgar session allows end users to retain overriding control and the application leaves zero-footprint once the session is ended.
-Logging and auditing: The appliance retains a video log of each support session and provides granular levels of session detail to support compliance regulations.

"Given that remote access has been cited as one of the leading contributors to data breaches," said Joel Bomgar, CEO and founder of Bomgar, citing from a recent 2008 Data Breach Investigation Report by The Verizon Business Risk Team, "it's very rewarding to know that our product eliminates this risk for the enterprise customers who have chosen to equip their support operations with Bomgar."

Symantec's product penetration assessment is designed to evaluate the application components and related environment against established security best practices. The assessment concentrates on modeling specific attack scenarios, identifying vulnerabilities and validating exploitation possibilities. While it is not intended to provide a comprehensive security evaluation, at the time of the assessment Symantec found the overall architecture of the Bomgar Box to be designed and implemented with security best practices in mind.

During the assessment, Symantec identified aspects of Bomgar's security architecture that offer protection against a variety of threats that exist within this type of application architecture, including a dedicated hardware appliance, server-side authentication and authorization, communication encryption and application client security.

About Bomgar
Bomgar Corporation specializes in appliance-based software for enterprise remote support. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the 10 fastest-growing software companies in America ranked by the 2008 Inc. 500

PR Contacts:
Melissa Dent
Vice President of Marketing Communications, Bomgar
mdent (at) bomgar (dot) com

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg (at) lpp (dot) com

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