Viable Announces Call Centers in Maryland and Wisconsin

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Deaf-owned and deaf-operated company expands operations for phone service that benefits deaf and hard of hearing Americans

Viable, Inc., a provider of video relay services (VRS) for deaf and hard of hearing people, will open a call center in downtown Baltimore, a block away from the Inner Harbor, and in Lake Geneva, Wisc., located close to Wisconsin School for the Deaf and an hour from Milwaukee.

In a VRS call, deaf and hard of hearing people for whom American Sign Language is their native language use video technology to connect to a Video Interpreter (VI), who will dial out to another party then interpret their conversation. ViableVRS is open 24 hours a day and seven days a week, including the holidays, and is also available in Spanish.

"The addition of the Baltimore and Lake Geneva locations will benefit ViableVRS customers throughout the country by ensuring that our callers experience fast response times for their calls," said Jason T. Yeh, Vice President of Technology. "The quality of life for deaf and hard of hearing people depends on the quality of communication access available to them. We are committed not only to providing the best video interpreters, but also to providing them around the clock."

VRS calls are beneficial for deaf and hard of hearing people who need to make calls to or receive calls from family members, co-workers, healthcare providers, and businesses. People can call ViableVRS through a variety of connection options:

  • Via dialing on any videophone
  • Via one-click connection on the VPAD+, a videophone developed by Viable
  • Via one-click connection with Viable Vision, a free PC download
  • Via dialing using XMeeting, a free Mac download

Viable is headquartered in Rockville, Md., and has call centers in Maryland, Pennsylvania and Texas along with partners throughout the country. "We are excited about expanding to Baltimore and Lake Geneva, both homes to concentrated deaf and hard of hearing communities, with which we hope to form strong relationships and begin providing on-site interpreting services," said Alan Abarbanell, who manages Viable's national call center operations. Viable will also launch video remote interpreting (VRI) services in 2009.

The Baltimore call center is slated for operation in May 2009 while the Lake Geneva call center is expected to open in June 2009, and both locations will employ up to 20 interpreters. Persons interested in opportunities with Viable are welcome to email their resumes to jobs(at) or visit the Jobs section at the company website.

About Viable, Inc.
Viable develops videophones and provides next-generation video relay services for deaf and hard of hearing persons, opening them to a world of communication possibilities. Founded in 2006, Viable is a private, deaf-owned company, and many employees are deaf and hard of hearing and are personally vested in the innovation and development of the company's products and services. Visit for further information.

About Telecommunications Relay Services
Mandated by Title IV of the Americans with Disabilities Act of 1990, telecommunications relay services (TRS) enables individuals with hearing or speech disabilities to achieve functional equivalence by accessing telephone systems to place or receive calls through an intermediary known as a relay operator or relay interpreter. Emergent IP technology has given rise to video-based solutions, which are known as video relay services (VRS). VRS options include using a webcam or a videophone to connect to a video relay interpreter, and allow deaf and hard of hearing callers for whom sign language is native to fully achieve the ideal of functional equivalence.


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Glenn Lockhart
Viable, Inc.
240.292.0222 ext. 227
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