Sigmetrix Selects Parature Customer Service™ Software

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Parature Enables Leading Software Developer to Provide Efficient 24/7 Customer Support.

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Parature is leading the way to provide these organizations with the smartest, most efficient way to streamline and strengthen ongoing customer communication; increasing retention and improving the overall effectiveness of their support teams.

Parature, the global leader in on-demand customer service software, announced today that Sigmetrix has selected Parature Customer Service™ software to efficiently manage their customer service and support. Sigmetrix is the leader in providing precise, easy-to-use mechanical variation analysis and tolerance optimization software – CETOL 6 Sigma.

Sigmetrix’s software works with three of the top mechanical CAD systems in the world and therefore supports numerous customers and resellers, according to Jeff Brueggeman, Director Operations. Their need for an on-demand software application arose from a need to have a much more robust system for providing customer service and support. Their existing application did not allow them to understand or adequately respond to the types of customer requests – problems, enhancement requests, or license requests – they were receiving. Parature Customer Service™ software offers Sigmetrix valuable insight into the trends and the types of requests they receive, enabling them to effectively plan for their customer support needs.

“Implementing Parature software provides us with the ability to efficiently mange our support requests and processes, stated Mr. Brueggeman. “It helps us to really understand the data and trends to determine what information we may need to communicate in our literature, as opposed to the training process or vice versa. Furthermore, the easy-to-use Parature software will enable us to easily populate and maintain our knowledgebase, providing our customers and resellers with the most up-to-date information.”

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service™ software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.

“Software organizations will be consistently challenged to effectively manage customer support requests and increase brand loyalty,” said Duke Chung, Parature President and CEO. “Parature is leading the way to provide these organizations with the smartest, most efficient way to streamline and strengthen ongoing customer communication; increasing retention and improving the overall effectiveness of their support teams.”

Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 and 2008 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 13 million end users worldwide. For more information, visit http://www.parature.com.

Parature is hiring talented people, please visit http://www.parature.com/careers.aspx for more information on joining this winning team.

Sigmetrix, LLC
Sigmetrix designs, develops, markets and globally supports tolerance analysis solutions used to unite the “ideal” world of product design with the “real” world of manufacturing and assembly. With over 20 years of research and development, Sigmetrix is focused on eliminating the error between predictive tolerance models and measured physical results in the factory. Through intuitive modeling technologies, engineers construct very precise tolerance variation models directly from the CAD geometry. Sigmetrix advanced analytical solutions and specialized services allow companies in virtually all industries to gain profound insight into the behavior of their products. This insight allows customers to objectively balance competing requirements and achieve exceptional return on their investment. For more information, please visit http://www.sigmetrix.com.

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Dayna Tenorio
Parature
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