The repository is a fascinating and ever-growing organism that facilitates the repair of applications based on how they look when they are fully functional
New York, NY (PRWEB) April 8, 2009
Reimage is included in the list of "Cool Vendors" in the "Cool Vendors in Customer Service Strategies, Michael Maoz and Johan Jacobs, March 3, 2009" report by Gartner, Inc. According to the Gartner report, "Despite a difficult environment in which to raise equity, several companies in customer service and support area of CRM are developing innovative new products and services." It goes on to state, "The fact that Gartner had more than 10 candidates for our cool vendors in customer service strategies research illustrates the criticality of customer service at all points in the economy, but especially when there is a need to lower operational costs without undercutting the level of service." The complete report is available to Gartner clients at http://www.Gartner.com.
Reimage (http://www.reimage.com), just one of four companies listed on the most recent 'Cool Vendor' report, offers a complete web-based diagnosis service, for professionals, PC technicians, IT administrators and home users, that automatically repairs dysfunctional PCs leaving user data intact and safe while boosting application performance by tracking and predicting users' actions. Being listed on the 'Cool Vendor' report is a tremendous honor stated Zak Dechovich, CEO of Reimage.
"We are extremely pleased to be recognized by Gartner in the Cool Vendors report" said Mr. Dechovich. "We believe it is a testament to the dynamic products and services we provide and our leading edge thinking in developing technology that is not only needed to ensure companies and individuals' PC computers are running effectively and efficiently but that we are an invaluable resource especially during these ever changing economic conditions when time and money is limited."
With Reimage's patent-pending technology, the operating system can be brought back to its most stable and best working condition possible within 30 minutes. The process takes into account all software on the machine--scanning hundreds of thousands of potential causes of disruption--essentially emulating the human brain and automating the way software problems are identified and repaired. Reimage eliminates the need for diagnostic decisions based on superficial symptoms by studying all software object and interlinked dependencies, and comparing that information with a proprietary Reimage repository containing over 20 million components. The technology then surgically pinpoints only faulty objects and dependencies. Throughout the process, user data and preferences remain untouched. According to Nicholas Black, Marketing Director of Reimage, the use of the repository allows to automatically correct any malfunctions, with no need for prior preparation.
"The repository is a fascinating and ever-growing organism that facilitates the repair of applications based on how they look when they are fully functional," said Mr. Black. "Each day, it grows. Each day, the potential for component recognition and restoration improves. The swift restoration of missing parts and the removal of redundant parts is far more efficient than the conventional method of reinstalling."
Mr. Black goes onto say that Reimage never touches a user's data. "The reason that we don't actually handle the user's data, which we all worry about, is because of our technical process. We only bring in select software components that we indentify as missing or isolate software components that shouldn't be in a user's system or different pieces of software that keep clashing. So in essence, we jump around your data and applications and inject healthy files so your data stays perfectly safe and untouched."
Reimage is utilized by hundreds or PC technicians world-wide and hundreds of thousands of home users. The company continues to grow rapidly showing strong and stable future viability as well as continued growth in supporting multiple languages including English, French, Spanish and Hebrew.
"We are in a great position to support all operating system problems even after other companies won't," said Mr. Dechovich. "When those companies stop supporting Windows XP or other operating systems such as Vista and Windows7, we will be the only ones with the know-how and ability to continue keeping PCs working at their best. We are pleased to be having the success that we are achieving and extremely excited about the future and possibilities for expanded global outreach."
About Gartner's Cool Vendor Selection Process
Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose. Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.
Reimage's instant, online, PC repair tool is a revolutionary new concept in PC repair that, for the first time ever, makes an old PC work like new. Reimage provides end user and professional tools, structured around its core technology. This technology increases the PC repair quality, and efficiency, by performing Windows XP repairs, in about 30 minutes requiring no set-up, at the click of a button. Reimage support is available in English, French, Spanish and Hebrew with additional languages being developed. Reimage was founded in 2007 and is based in New York, New York with Research and Development in Tel Aviv, Israel.