8 Essential Questions to Ask Before Buying ACE Support

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Software developers and managers new to open source software and ACE (ADAPTIVE Communication Environment) may be wondering how to best address their need for technical support. In a newly released 15-page white paper, Riverace Corporation suggests eight important questions development managers should ask before selecting a commercial ACE support service provider as a partner for their project's success.

How much ACE experience do you have?

C++ networked application developers and managers who are new to open source software and who've just decided to use ACE (ADAPTIVE Communication Environment) may be wondering where to turn for assistance and advice to speed up development.

In a newly released 15-page white paper, Riverace Corporation suggests eight important questions software development managers should ask before selecting a commercial ACE support service provider as a partner for their project's success. The white paper is available at no charge from http://www.riverace.com/support8qs.htm.

Some of these questions are basic qualifiers: "How much ACE experience do you have?", "Do you guarantee a response time?", "Can I call you on the phone?" But as projects progress, development managers may very likely ask more specific questions: "What happens when I need a bug fix?", "Do you have an operating environment like mine?", "Can you help me sort out the confusing array of design options so I can avoid making a wrong choice and having to rework later?"

Why is it important to ask these questions now? Taking a wrong first step can have a costly domino effect later in a project when development teams find themselves backtracking to fix a problem that an expert would've helped avoid at the outset.

What can a first-class ACE support service provider do for a software development project? Provide timely resolution to any questions or problems as soon as they arise, so the team can stay focused on the project and schedule instead of spending hours troubleshooting unfamiliar software.

Today's technology is inextricably connected, and a top-notch support provider should not only be an expert on ACE - they should also be able to tackle other issues such as TCP/IP networking, multithreading, concurrency and multi-core processors. They should also be familiar with the process of incorporating code back to ACE to ensure these changes are integrated into future versions.

Selecting the ideal ACE support provider is a long-term investment - not only will managers avoid upgrade disasters in the future, they can be assured that ACE is being properly maintained and tested on their required computing platforms.

Riverace offers concise answers to these essential questions and helps any potential ACE user to understand why these questions are important and how to use this information in selecting a service provider.

To obtain a copy of this white paper and for more information about Riverace Corporation, please visit http://www.riverace.com/support8qs.htm.

Riverace Corporation, founded in 1994, is the premier provider of ACE consulting, development and support services, with a track record of satisfied customers and successful projects in the United States and around the world.

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Steve Huston
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