Combining ESC with Mobile Control really gives customers a full picture of their fleet. It allows them to do dispatching, have real time monitoring of their vehicles, historical reporting, real-time alerts, and communication with their drivers. It’s the whole package all in one
Solon, Ohio (Vocus) April 14, 2009
SageQuest announces the release of a new version of the integration between its web-based GPS fleet tracking and management software Mobile Control, and dESCO’s field service management software, ESC v9. As well-established partners, SageQuest and dESCO have taken the information which is critical to each of their customers and combined it to create a new and more powerful solution.
The new integration creates an accurate and comprehensive view of driver and vehicle activity by matching the real-time GPS location from SageQuest's Mobile Control, with work order details from ESC. This improves accuracy and efficiency in dispatching and work order assignment, and also minimizes disruptions to the technician.
The Mobile Control and ESC integration is already in use by many fleets in the field service industry on a software platform. This new version of the integration now features SageQuest’s award winning web-based interface along with several new capabilities.
“The new online integration gives customers easy access to their field technicians anytime, anywhere,” said SageQuest vice president Bruno Del Vecchio. “It also introduces new technology and features to help make mobile workforces more efficient and productive every day.”
According to Jeanne Sparks of All Weather Heating & Cooling, the new system is invaluable because of its ability to customize icons, produce new reports and provide accurate viewing of work order information on the map. Sparks has found significant value in the latest web-based release of the integration. “The ability to view dispatch information side by side with technician vehicle activity makes all the difference in how we are able to utilize our field service team,” Sparks concludes.
The integration also reports variances between vehicle location and work order updates from the field technician, which increases visibility into technician behavior and also improves customer satisfaction. The new analytics tools allow customers to see trends and compare technicians on key performance indicators.
“Combining ESC with Mobile Control really gives customers a full picture of their fleet. It allows them to do dispatching, have real time monitoring of their vehicles, historical reporting, real-time alerts, and communication with their drivers. It’s the whole package all in one,” said dESCO’s president and CEO Dean Schreiner.
SageQuest, LLC is a service provider of GPS fleet tracking and management solutions that improve the overall efficiency and productivity of any mobile workforce. With a focus on helping customers reduce fleet costs, increase productivity and improve customer satisfaction, SageQuest's best-in-class solution, Mobile Control, delivers a comprehensive suite of tools through an easy-to-use online interface. For more information on SageQuest, visit http://www.sage-quest.com or call 888.837.7243.
dESCO, LLC is a leading provider of software products for the service industry delivering innovative solutions to small and medium sized businesses. Our user-friendly flagship product, Electronic Service Control (ESC), is designed to easily manage the needs of growing service companies. ESC offers a robust package that focuses on, but is not limited to, service call and technician scheduling, service contract management, advanced inventory and equipment tracking, mapping and routing optimization, and multiple mobile solutions. Starting as a service company, our real world experience allows us to be more than your average software developer. We position ourselves as a business partner, providing companies with management solutions for their business’ success, enabling them to grow efficiently and effectively with reduced costs and increased profits.
For more information on dESCO, visit http://www.desco-soft.com.