The intelligence and flexibility that is built into the platform means that both new applications and changes to existing applications can be implemented very quickly. This allows enterprises to effectively deal with the changing needs of customer support in their call centers
Irving, Texas (PRWEB) April 22, 2009
Resolvity, Inc. announced today that its Speech Application Platform received the 2008 Product of the Year Award presented by industry leading magazine Customer Interaction Solutions. The award was in recognition of the platform's flexibility, scalability, and its ability to provide a superior customer experience. In addition, the platform's extensive business analytics capabilities allow customer service executives to get a real-time view of the effectiveness and efficiency of their IVRs.
Today, Resolvity's on-demand speech recognition IVR applications have been implemented in several Fortune 1000 companies where they automate millions of customer support phone calls. These speech applications, built on Resolvity's Platform, dramatically improve customer satisfaction while providing a compelling ROI to enterprises. Resolvity's on-demand platform consists of a sophisticated Artificial Intelligence runtime, a state-of-the-art Dialog Server, business analytics, and a framework for seamless integration with other call center systems. The Resolvity Speech Application Platform is standards compliant. It is certified to interoperate with all the leading VoiceXML platforms and speech recognition engines.
"With our on-demand platform customers are able to automate a wide variety of customer support transactions without incurring significant upfront costs or capital expenditure", said Arun Santhebennur, Resolvity's co-founder and CEO. "The intelligence and flexibility that is built into the platform means that both new applications and changes to existing applications can be implemented very quickly. This allows enterprises to effectively deal with the changing needs of customer support in their call centers"
"I am pleased to honor Resolvity for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."
Resolvity's on-demand speech recognition applications help companies automate a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to highly complex and interactive billing, technical and product support calls. The company has deep domain expertise in high-tech, telecom, Cable MSO, financial services, insurance and healthcare market place. Both hosted and on-premise solutions are available. For more information please visit http://www.resolvity.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Please visit http://www.cismag.com.