Protocol Tops Two Contact Center Service Rankings

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Leading Direct Marketing Services Provider Tops Two Categories, Named in 19 Total in ContactCenterWorld.com 2008 Top Outsourcer Rankings

Protocol Global Solutions

Our customers rely on our commitment to hiring, training and retaining the industry's best agents and continually investing in new technology. The ContactCenterWorld.com Top Outsourcer rankings are a precise, trustworthy measure of how successfully we're living up to that promise.

Protocol Integrated Direct Marketing, a trusted provider of contact center services and solutions including integrated direct marketing capabilities for the Corrections, Healthcare, Energy, Financial Services, Government and Insurance markets, announced today the company has earned the top spot in two 2008 ContactCenterWorld.com Top Outsourcer rankings. Protocol was named the top-ranked outsourced provider of Automated Outbound Announcements and Blended Outbound Email Volume, two of the 19 total categories in which Protocol was ranked in the top 20 worldwide.

"From inbound and outbound contact services, to customer care, lead generation and technical support, Protocol's sophisticated contact center solutions play critical roles in many areas of our clients' businesses," said John Heltzer, President of Contact Center Services for Protocol. "Our inclusion in 19 ContactCenterWorld.com Top Outsourcer ranking categories highlights the diversity and depth of our advanced call center capabilities."

The annual ContactCenterWorld.com Top Outsourcer rankings measure the service offerings of outsourced call center solutions providers worldwide. Supplier-provided data are used to rank call centers in key areas such as number of agent seats, automated call handling volume, revenue growth, and email and SMS message volume. Inbound, outbound and blended call centers are ranked separately.

"As customer demands increase, businesses and organizations must keep pace by providing sophisticated call center support services," said Don Norsworthy, President and CEO of Protocol. "Our customers rely on our commitment to hiring, training and retaining the industry's best agents and continually investing in new technology. The ContactCenterWorld.com Top Outsourcer rankings are a precise, trustworthy measure of how successfully we're living up to that promise."

About Protocol Integrated Direct Marketing
Protocol is your single source for contact center services and cutting-edge direct marketing solutions. From lead generation to customer acquisition, retention, up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign analysis, With 2,700 employees and 10 locations across the U.S. and Internationally; Protocol is one of the largest privately held integrated direct marketing companies in the country. Learn more at http://www.protocolglobalsolutions.com. d/b/a PROTOCOL GLOBAL SOLUTIONS

About ContactCenterWorld.com
ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled - our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense.

We currently have 115,830 corporate members of which 40% are at senior executive level within contact centers globally. The quality content on our site is what draws 7,500 unique users to us every day - those who need fast access to the latest information to make informed decisions for their business.

ContactCenterWorld.com was the idea of Raj Wadhwani, our President, and was launched in January 1999. Since then, we have been helping tens of thousands of operational managers and executives around the world increase their knowledge and value to their company through our daily editorials and useful industry information.

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Christine Haerich
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