T&E System Users Want Better Mobile Access, Says KDS

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Group feedback confirms demand as KDS steps up mobile development activities

To meet the expectations of the iPhone generation, corporate Travel and Expense (T&E) systems have to offer a new wave of optimized mobile applications, says KDS (http://www.kds.com), Europe's online T&E market leader. Its comments reflect a recent survey of the influential KDS User Group, 95% of whose members say they want mobile access to travel bookings, and follow a recent strengthening of the company's mobile application development programme.

The KDS User Group includes travel and procurement managers from some of the world's largest multinational corporations, who are responsible for tens of thousands of business travellers. Collectively, the Group has a purchasing power in excess of €2 billion. Over 130 members responded to the survey on mobile applications.

Notable findings include the following:

  •     95% of respondents were either Very Interested (80%) or Interested (15%) in being able to access information about business trips via mobile, such as booking references, addresses and phone numbers.
  •     Of these, 60% were Very Interested and 27% Interested in accessing GPS positioning for appointment locations.
  •     89% of respondents want not only to access travel information from a mobile, but also to search for and alter bookings. (65% considered this Highly Attractive and 24% Attractive.)
  •     The most popular options for which mobile users would search would be flights or train (89%), followed by hotels (88%) and car hire (87%).
  •     80% would like to submit expense claims via a mobile device during a business trip, underling the attractions of integrating travel and expense in a single system. (49% saw this as Very Useful and 31% Useful.)

Yves Weisselberger, CEO of KDS, says, "By definition, a mobile device is a natural way to access information about your business trip. Iconic products like the iPhone and BlackBerry have raised the bar of user expectation - Travel & Expense systems now have to roll out enhanced apps to complement the mobile experience."

"We are at a turning point as far as mobile access to SaaS (Software as a Service) applications is concerned," he continued. "KDS solutions are already accessible on iPhone, but we're working to introduce fully optimized applications for this and other smart phone platforms."

KDS has recently stepped up its development work on the mobile delivery of its integrated T&E applications, with careful consideration of the optimal functionality and interface. "Mobile apps should be powerful and yet easy to navigate on the smaller screen," says Weisselberger. "To deliver such pared-down solutions for T&E is a real challenge, as the systems are so multifaceted, but this is the target we must aim for if we're to truly meet the needs of business travellers."

Notes to Editors

Further details from the KDS User Group Study:
89% would find it either Very Useful (65%) or Useful (24%) to search by mobile for a flight or train; 88% would find it either Very Useful (61%) or Useful (27%) to search for a hotel; and 87% would find it Very Useful (47%) or Useful (40%) to search for a car hire company.

90% use their mobile phone daily for professional reasons. Almost all are equipped with smartphones: 37% use BlackBerry, 24% Symbian (e.g. Nokia), 21% Windows Mobile (e.g. HTC), 10% iPhone and 1% Android mobiles.

Nearly 70% of respondents use their mobile to consult information relating to their business trip: 23.4% Often, 24.7% Occasionally and 21% Rarely.

Use of GPS for the moment remains limited to approximately 30% of business travellers.

About KDS
KDS on-demand travel & expense offers a completely integrated solution for travel and expense management, addressing essential needs ranging from travel policy definition and enforcement, to online travel self-booking, to automated travel expense processing and beyond. Every critical procedure can be completed through the KDS ASP offering, resulting in greater efficiencies and associated financial benefits. In addition, KDS offers the most extensive back-end connectivity to airline, car, rail and hotel providers in the industry, ensuring optimized pricing and up-to-the-minute inventory control. For more information, visit http://www.kds.com.

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MARC CORNELIUS
KDS
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