The value that Bomgar provides is the ability to improve call center efficiencies and deliver quality customer support, while drastically cutting costs.
Ridgeland, MS (PRWEB) April 23, 2009
Despite the widespread economic challenges the IT market faces today, Bomgar Corporation announced a 28 percent growth rate in Q1 of 2009 compared to the same quarter in 2008. This growth validates Bomgar's focus to deliver appliance-based remote support software that significantly improves IT support productivity and addresses enterprise security and compliance concerns. Several of the larger deals this quarter were in the financial, healthcare and education sectors with customer wins such as BNP Paribus, National Naval Medical Center and Carson City School District.
"IT support operations need technologies that enable the organization to optimize existing resources and achieve higher efficiency gains. With IT spend and workforce cutbacks on the rise, 2009 IT budgets are restricted to those projects that can show an immediate ROI," said Joel Bomgar, CEO and founder of Bomgar Corporation. "The value that Bomgar provides is the ability to improve call center efficiencies and deliver quality customer support, while drastically cutting costs."
A recent IDC report (1) identified the help desk among three key areas in the enterprise IT department which should be investigated for their ability to realize immediate cost avoidance or savings: "Advancements in technology and increased customer acceptance are enabling increased deployments of automated support and remote monitoring, which can help support providers deliver higher-quality support by focusing resources in a more targeted fashion," states Matt Healey, IDC Analyst. "Furthermore, this investment, allows enterprises to effectively optimize the size and responsibilities of their help desks that can result in immediate cost savings."
Bomgar is uniquely positioned in the remote support marketplace with its secure appliance-based help desk platform that minimizes the overall cost of IT support. Its flagship product, the Bomgar Box™, allows IT professionals to securely access multiple devices and platforms (i.e. Windows, Mac, Linux, Windows Mobile and BlackBerry) to be in more places and on more systems than possible with on-site or phone-only support. Typically customer ROI cycles are seen within 3-6 months.
With Bomgar, support representatives can view an end user screen and control the desktop remotely to perform immediate troubleshooting. Its robust platform boasts advanced logging and reporting features designed to ensure enterprise security and compliance. Bomgar also offers out-of-box integration with the top service desk management and trouble ticketing solutions, including BMC Remedy and HP Service Center and Service Manager.
(1) IDC, "Rationalizing the IT Support Services Budget for 2009: Three Things Enterprises Should Investigate", IDC, January 2009, #216088
Bomgar Corporation specializes in appliance-based software for remote support in an enterprise environment. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has over 4,500 customers worldwide. Based in Ridgeland, Miss., the company is also one of the 10 fastest-growing software companies in America ranked by the 2008 Inc. 500.
Vice President of Marketing, Bomgar Corporation
mdent @ bomgar.com
Lois Paul & Partners
lauren_whittenberg @ lpp.com