Australia's Newcastle Permanent Building Society Standardizes on Tidal's Enterprise Job Scheduler to Automate Banking Business Processes

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Australia's Newcastle Permanent Building Society Selects Tidal's Enterprise Job Scheduler

That added to the argument that we needed a consolidated view of our environment.

Tidal Software®, a leading provider of application scheduling and performance management software, today announced that Australian-based Newcastle Permanent Building Society (NPBS) is standardizing on the Tidal®Enterprise Scheduler to automate a multitude of data center processes that drive banking applications.

NPBS' banking applications support the management of everything from mortgage loans to ATMs to credit cards. NPBS is an independent, mutual, retail financial service provider, with total assets of over $6.6 billion.

"Prior to Tidal, we ran our core banking systems manually," said Viktor Holmberg, IT specialist and team leader for NPBS. "That required our operators to come in at 5:00 in the morning, go through several pages of manual run sheets, then begin physically executing the jobs on the sheets one at a time."

Three troublesome circumstances stimulated a review of job scheduling at NPBS, and that is when IT realized that NPBS' scheduling needs had outgrown the existing system. First, NPBS' manual approach caused unnecessary delays. Second, the number of new processes and special jobs was rising, which forced the staff to frequently review the entire schedule and all dependencies to ensure a smooth execution. And, finally, NPBS's IT environment was becoming more complex - especially the Windows environment. This convergence of factors led to the decision to standardize on Tidal.

"We realized quickly that if we introduced a good, robust cross platform, cross application job scheduler it would allow consolidation of our total environment and would become the standard way to schedule jobs for the whole society," said Holmberg. "It will be easy to incorporate new jobs into the Tidal job scheduler because we won't have to manually check the entire schedule for dependencies. And as we bring new systems online, the product allows us to quickly incorporate them into our schedules."

The enterprise automation provided by Tidal will allow NPBS to run vital processes efficiently and unattended so that all the reports necessary for Newcastle Permanent to run its business on a daily basis will be ready early each morning. Job efficiency and scheduling errors will improve greatly because Tidal's automation allows jobs to be run one right after another, eliminating lag times, with comprehensive dependency checks.

NPBS has a UNIX environment for its core banking system with the Windows boxes running everything else. The core banking system handles jobs such as those associated with balancing ATMs, and doing interest calculations. Reports are generated from this system for NPBS' audit team, compliance team, and finance team. The Windows system generates BI reports like financial statements, fraud reports, and HR reports. NPBS is using Tidal's job scheduler to consolidate its business process management that spans these environments into one easy-to-use solution.

"Our Windows servers have increased to approximately 75 across a production site and a disaster recovery site," said Holmberg. "It was a growing struggle to get them to interact with our core banking system, and we had virtually no contextual visibility of the jobs in the framework of the enterprise schedule and we had only limited visibility of jobs in motion as they flowed through our environment. With that many Windows servers, and so many complex processes it is difficult for us to properly schedule jobs without a product like Tidal's."

Without Tidal, NPBS' jobs have to be scheduled on Windows servers using Windows scheduler or Microsoft SQL Agent Scheduling. With no enterprise visibility, the operators have no easy way to know if the jobs ran successfully or failed. That results in IT staff getting phone calls from the business users asking where the reports are.
"We'd receive calls in the morning asking about the availability of a report, scheduled independently of IT Operations, and we would be embarrassed by our lack of knowledge of the job," Holmberg continued, "That added to the argument that we needed a consolidated view of our environment."

As they began evaluating scheduling solutions, it became clear some were too expensive, too complex, not robust enough, or too hard to use. Moreover, few of them would work in their environment. The Tidal Enterprise Scheduler provided exactly the right mix at the right price point. Deploying the Tidal Enterprise Scheduler allowed NPBS to gain complete visibility over their production environment. They immediately began seeing the scheduler's impact on the IT staff.
"Using Tidal eliminates the need for staff to come in at 5am, said Holmberg. "We can now schedule the manual jobs to run at midnight, integrate them with the Windows jobs, and they will be finished by 3:00 am. All the required reports are ready when people get in to work in the morning, so our overall staff efficiency has increased. Our IT staff will be able to move from an operations role during the day to a role supporting our business users and members. Downstream, our members benefit in clear ways, for example, with all jobs finished early in the morning, interest calculations appear on statements earlier in the day."

"Tidal has a diverse array of customers in the financial sector," said Thomas Hooker, Tidal's vice president of marketing. "We have helped many institutions and service providers in the financial sector to streamline operations, reduce errors, become proactive instead of reactive, and generally increase focus on improving IT's alignment to the business. Our customers like NPBS are forward thinking, always seeking ways to improve service to customers and empower employees across the enterprise through providing IT with automation tools like Tidal's."

About Newcastle Permanent Building Society
Newcastle Permanent is an independent, mutual, retail financial service provider. With total assets of over $6.6 billion, Newcastle Permanent is the financially strongest building society in Australia in terms of our credit rating and net assets, and a major economic entity in the Hunter and Central Coast. As a complete retail financial services provider, Newcastle Permanent provides a genuine alternative to traditional banks for a range of financial services including the day to day needs of personal and business banking members. Besides an extensive network of branches and ATMs, Newcastle Permanent also offers comprehensive electronic banking services that allow our members to conveniently, and efficiently conduct their financial business.

About Tidal Software    
Tidal Software is a leading provider of application scheduling and performance management software that radically simplifies IT operations by automating and integrating performance and process management. Tidal's solution puts IT operations management into the business process using new levels of automation, visibility, and control over systems. Tidal makes applications such as SAP®, PeopleSoft®, and Oracle E-business Suite™ more efficient, reliable, and secure to return greater business value. Tidal also gives IT deep visibility into and precise control over new SOA-based composite solutions consisting of packaged applications and custom components in Microsoft .NET and Java. General Mills, HP, ING Direct, Microsoft, and T-Mobile are among the Tidal customers who use Tidal to reduce operational costs by running IT at higher efficiency rates and containing overall data center footprints. Privately held, Tidal is venture-backed by Kleiner Perkins Caufield & Byers, Novus Ventures, Panorama Capital, and VantagePoint Venture Partners. For more information, contact Tidal Software at (650) 475-4600 or visit

For more information, contact:
Will Matlack
Web site:

Tidal Software Logo, Tidal Enterprise Scheduler, Tidal Horizon, Tidal Intersperse, and Expert-in-a-Box are trademarks of Tidal Software, Inc. All other trademarks are those of their respective owners.


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Rochelle Bunyan

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Will Matlack
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