Poor Leadership is the Leading Cause of Disengagement Among Workers in Retail and Restaurants, Cites DecisionWise Study

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This study sheds further light on the state of engagement in the retail and restaurant industries. It is particularly significant to these two industries, as they experience notoriously low levels of engagement and high levels of employee attrition. The study also provides recommendations on how to improve employee engagement and leadership effectiveness.

DecisionWise, an international leader in employee engagement assessment, has released new research on the impact of employee engagement in the retail and restaurant industries. This two-year study found that the factors that drive active engagement are not necessarily related to those that drive disengagement.

According to the findings, those employees who were found to be most engaged in their work felt that what they did was important to the success of the organization, enjoyed working with their co-workers, and saw opportunities for growth. On the other hand, poor leadership was found to be the greatest source of disengagement within retail and restaurant industries. The major contributing factors to their disengagement were found to be lack of praise and recognition, little or no feedback from their manager on their performance, and not working with their managers in setting goals and expectations for their work. These three factors were found to be tied directly to an employee's direct manager or supervisor.

DecisionWise director of consulting services, Paul Warner, remarked: "This study reveals that a good manager is a prerequisite for active engagement, but not necessarily a significant driver of engagement. Buy-in to the company mission, good relationships, and growth opportunities drive active engagement. However, a poor manager causes disengagement, even if the drivers of engagement are there. These findings are significant, as employee engagement is something tangible that customers can see on the faces of employees. Most employees in retail and restaurant organizations have direct contact with customers, and an engaged workforce is critical to creating a strong customer base and increasing market share."

This study sheds further light on the state of engagement in the retail and restaurant industries. It is particularly significant to these two industries, as they experience notoriously low levels of engagement and high levels of employee attrition. The study also provides recommendations on how to improve employee engagement and leadership effectiveness. The full results from this study can be obtained by contacting DecisionWise or by visiting the DecisionWise website at: http://www.decwise.com/employee-engagement.html.

DecisionWise, Inc. is a management consulting firm specializing in leadership and organization development using assessments, feedback, coaching, and training. Our Leadership Intelligence® process contributes to more effective working relationships, higher levels of employee engagement, and increased business performance. We provide our consulting and survey services to organizations throughout the world, including many Fortune 500 companies, government, and non-profit organizations. Our mission is simple and straightforward: "To help people work more effectively by turning feedback into results." DecisionWise was founded in 1996, is privately owned, and based along the Wasatch Mountains in Provo, Utah.

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Charles Rogel
DecisionWise, Inc.
801-374-6232 ext. 107
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