Renesas is a great example of how a company is taking a common business function like customer support and turning it into a differentiating force to grow their business.
Portland, OR (PRWEB) April 23, 2009
Jive, the Social Business Software leader, today announced that Renesas Technology America, Inc., the U.S. based operation of Renesas Technology Corp., selected Jive to expand its web-based support offerings.
Based in Tokyo, Japan, Renesas Technology is one of the world's leading semiconductor system solutions providers with a global network of manufacturing, design and sales operations in 17 countries. With a growing global customer and partner base, it became more challenging for Renesas to establish lasting connections directly with its stakeholders. Social Business Software helps Renesas engage directly with its partners and customers to provide an online community environment where participants gain product insights, share innovative ideas, establish trusted relationships, and receive timely technical support.
Renesas evaluated a variety of solutions before selecting Jive for its community, Renesasrulz. Renesas chose Jive Social Business Software for the platform's breadth of functionality, ease of use and SAAS based delivery requiring minimal IT investment. This ensured a rapid deployment as well as swift adoption of the support community.
"Effective online support goes far beyond answering specific technical questions," said Tyler Crockett, Senior eBusiness Manager at Renesas. "Renesas believes that effective online support for our customers and partners addresses design questions, product feature recommendations and purchasing decisions. Social Business Software allows us to make this vision a reality by creating an online environment enabling collaborative relationships between Renesas, our customers and our partners."
"We continue to see a revolution in how companies are improving customer interaction with Social Business Software," said Dave Hersh, CEO, Jive Software. "Renesas is a great example of how a company is taking a common business function like customer support and turning it into a differentiating force to grow their business."
Jive delivers the leading enterprise-class suite of Social Business Software applications for Global 2000 companies and governments. Jive's collaboration software solutions are the first to effectively manage employees, customers and partners on a unified platform. Jive is purpose-built for tens of thousands of users and millions of page views.
About Jive Software
Jive Software is the global leader in Social Business Software. For more information, visit Jive Software online at http://www.jivesoftware.com.
# # #