North Carolina's First Federally Certified Patient Safety Organization Partners with Quantros to Streamline Data Management

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The North Carolina Center for Hospital Quality and Patient Safety (NC Quality Center), the state's first federally qualified Patient Safety Organization (PSO), has chosen Quantros software to support statewide data aggregation, identify trends and improve the collective knowledge among providers and the development of best practices.

This decision was based on Quantros' ability to meet our RFP requirements, its business direction, professionalism, experience, service responsiveness, cost and flexibility

The North Carolina Center for Hospital Quality and Patient Safety (NC Quality Center), the state's first federally qualified Patient Safety Organization (PSO), has chosen Quantros software to support statewide data aggregation, identify trends and improve the collective knowledge among providers and the development of best practices.

Quantros' Patient Safety Organization Manager (PSOM) was designed specifically to help PSOs meet the requirements that are crucial to federal certification. The technology platform is a proven, field-tested system that enables the rapid implementation of the required data infrastructure.

The NC Quality Center cited Quantros' dedication not only during its on-site visit but also following the initial RFP process as among the reasons for choosing the company. "This decision was based on Quantros' ability to meet our RFP requirements, its business direction, professionalism, experience, service responsiveness, cost and flexibility," said Nancy Schanz, RN, MA, MBA, MHA, the NC Quality Center's Quality Improvement Analyst.

She said the decision to partner with Quantros, followed an extremely rigorous selection process that initially involved seven healthcare software vendors over five months and ending with the selection of Quantros. "After the center made the decision not to develop software in-house, we decided to contract with a vendor who was already experienced and skilled - a strategic partner," she said.

"The NC Quality Center's selection process, involved a survey of 45 hospitals designed to ascertain what software products these facilities currently used. We wanted to know if there was a preponderance of use of one particular vendor," she added. Finding that not to be so, the center began exploring the multiple products available and was impressed not only with Quantros' technology but also with the company's customer service.

"When making such an important decision it was important for us to truly understand the product and what it could do for our hospitals," she added. Quantros experts flew across the country to demonstrate the capabilities and also answer all of our questions. We see the company as a true partner in quality and patient safety," she said.

Dr. Ali Rasheedi, a Quantros Project Manager, explains that PSOs were created because of increasing legal pressure for disclosure of patient safety events. "The pressure was stifling the ability of healthcare organizations to focus on improving safety in an environment conducive to honest disclosure and discussion," he said. As a result, the Patient Safety and Quality Act of 2005 was enacted to create a legal environment that encourages providers to alleviate patient safety issues by ensuring that their work with the PSO cannot be used against them in court or disciplinary proceedings.

Administered by the Agency for Healthcare Research and Quality (AHRQ), the PSO Program was designed to help providers 1) increase liability protection via 'Confidentiality and Privilege' of Patient Safety Work Product (PSWP) offered in the PSO regulations, 2) gain access to wider and deeper preventable medical error data, 3) access PSO and consulting services for patient safety improvement, and 4) participate in a Network of Patient Safety Databases (NPSD) at the national
level.

Currently, there are 57 certified PSOs in 25 states and the District of Columbia. This number is expected to rapidly increase in the coming months as more organizations see the need for these quality organizations, said Rasheedi. As a result, Quantros has been approached by numerous PSOs seeking a technology partner and is in final negotiations with several organizations.

Chris Bethell, Vice President of Marketing and Product Management for Quantros said "one of the key requirements of organizations desiring PSO status is the ability to provide a secure, means for aggregation, management, submission, and analysis of patient safety event data from participating healthcare facilities." PSOM provides the most comprehensive software solution available in the market today, he added.

Bethell outlined the following benefits of using Quantros PSOM:

  • A secure, HIPAA compliant system that automatically extracts and isolates PHI and other confidential data so only those in certain roles with certain permissions are able to view the data.
  • A powerful administration module that allows the PSO to easily set-up, activate and manage participating organizations in the PSO
  • A robust, analytic tool for the PSO to utilize for the purpose of grouping and detecting trends in causative factors determined during a root cause analysis.
  • The ability to aggregate facility data in a variety of ways including:

1. Automatic transfer of Patient Safety Work Product (PSWP) data from those using Quantros SRM into Quantros PSOM
2. An easy PSWP data upload process for healthcare facilities using either internally developed or commercial systems other than Quantros SRM
3. Making available an API that can be licensed by 3rd party vendors for transmission of PSWP data into Quantros PSOM
4. A fast and efficient data entry screen for manual capture of PSWP data
5. A submission module that can both generate a completed form for submission of PSWP data to the NPSD as well as the ability to transmit that data automatically once the NPSD provides an electronic submission avenue
6. A medium to efficiently distribute knowledge content and best practice information to participating healthcare facilities
7. A full complement of reports with the ability to save specific parameters as well as AD-Hoc reporting for use in report generation and data analysis at both a facility and at a multi-tiered, aggregate facility level

About Quantros
Quantros provides real-time solutions for safety and risk management, outcomes and performance monitoring, accreditation and compliance and surveillance and decision support for leading healthcare providers throughout the nation. Quantros' Web-based applications and value-added services provide a standard platform that creates actionable knowledge and guided direction to help clients save lives, improve quality and conserve assets. Through a variety of direct sales and vendor partners, more than 2,000 healthcare facilities use Quantros technology solutions every day.

Quantros team members include physicians, nurses and healthcare professionals as well as an experienced team of information technology specialists.

About the North Carolina Quality Center
The North Carolina Hospital Association (NCHA) created the North Carolina Center for Hospital Quality and Patient Safety in 2004 to lead NC hospitals to become the safest and highest quality hospitals in the United States.

Our strategic goals focus on promoting a fair and just patient safety culture, optimization of teamwork and communication among healthcare professionals, ensuring evidence based care processes through reliable system design and gaining knowledge through organizational learning.

Since it's inception the NC Quality Center has engaged and supported almost every hospital in the state. In addition it is seen as a leader in the nation with invitations to national presentations and participation in national demonstration projects. To lead the NC Hospitals on their journey to improve quality and patient safety the NC Quality Center provides educational, collaborative and performance measurement programs and services.

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Jayne Whalley-Hill
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