Metrics Marketing Group Hires Vice President, Research and Customer Experience

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Metrics Marketing Group has hired Cathleen Zapata as Vice President, Research and Customer Experience. Firm Specializes In Analytics-Driven Database and Interactive Marketing.

Her knowledge will immediately benefit our clients

Metrics Marketing Group has hired Cathleen Zapata as Vice President, Research and Customer Experience.

Zapata joins the firm with more than 14 years experience in quantitative and qualitative market research, focusing specifically on research and usability for user interface design since 2002. Her background includes a wealth of experience in Web site usability, usability testing, surveys, heuristic evaluations and conversion enhancement strategies.

Zapata comes to Metrics Marketing from KeyBank where she led the online channel for Key Education Resources as VP, Web Business Leader. Prior to joining Key, she was responsible for building and leading the user research team for one of North America's largest interactive marketing firms, serving major national clients such as Citizens Bank, Nationwide Insurance, Alltel and others.

"Cathleen brings deep experience in Web site usability and customer experience management," said Jonathan Hill, Partner in Metrics Marketing Group. "Her knowledge will immediately benefit our clients" added Hill.

Zapata is President of the Northeast Ohio chapter of the Usability Professionals' Association, one of the most trusted organizations in the field of usability with over 2500 members in the U.S. and 35 other countries. She is also an executive board member of The Web Association, serving the Northeast Ohio Internet professional community. She is a frequent lecturer and published author, including a quote in MarketingSherpa's Marketing Wisdom for 2006.

Editor's Note: Based in Cleveland, Metrics Marketing offers comprehensive analytics-driven database and interactive marketing by providing the following services: automated/triggered marketing systems, marketing database development and hosting, email strategy and deployment, predictive modeling, segmentation analysis, search marketing, creative services, website design, development and hosting, web usability, web analytics, user research, traditional market research and Customer Relationship Management (CRM) strategy consulting.

Metrics Marketing Group is located at 905 Corporate Way, Suite 250 in Westlake, Ohio. Additional information can be found at .


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