The online training center has always been a cornerstone of our quality assurance methodology
Atlanta, GA (PRWEB) April 29, 2009
Endeavor Telecom, The Telecom Truck Roll Company for carriers, service providers, VARs, and equipment manufacturers, today announced the release of a new and improved version of the company's online training tool, the Endeavor Training Center The upgraded applications now include enhanced multimedia capabilities, as well as more comprehensive testing and reporting functions.
The Training Center was implemented in order to facilitate the ongoing training and certification of Endeavor's team of 9,000 plus individually managed Field Engineers (FEs). The recent upgrades have allowed for more extensive usage of video-based components to be integrated in the online training modules. Now, for example, instead of a seeing a diagram in the training module that reviews NID splitter installations, FEs watch a video filmed by a member of Endeavor's Internal Engineering team, complete with an instructional voiceover.
As new technologies emerge and as Endeavor takes on more projects with specialized scopes of work or that involve specialty IP-enabled devices, new online courses will be added to the Training Center as a means of maintaining an up-to-date knowledge base for both technicians and staff members. Each training module, which focuses on a unique topic or installation/technology type, is followed be an Endeavor Certification Exam to validate comprehension and to certify training completion.
Staff members and FEs, each with their own unique log-in credentials, are subject to certain completion requirements as a part of ongoing training or as pre-requisite for a specific project or task. The courses available online range from introductory modules for new hires outlining Endeavor's customer service standards to more advanced tutorials such as the proper mounting and placement practices for IP enabled security cameras in restaurant settings. Examination results and other quality metrics are tracked by individual in order to certify the user's knowledge base and skill set rating.
"The online training center has always been a cornerstone of our quality assurance methodology," says Mike Hudlow, Director of Sales Engineering, whose team of engineers is charged with developing much of the training content available in the Training Center. "With the new features we are able to produce higher quality presentations and more efficiently track individual quality metrics which will further enrich the customer's experience by making sure onsite FEs are highly trained and certified."
About Endeavor Telecom
Headquartered in Atlanta, GA, Endeavor is The Telecom Truck Roll Company for carriers, service providers, systems integrators, VARs, and equipment manufacturers. Endeavor's private label wholesale professional services include: Field Services, such as inside wiring & equipment installation; Order Fulfillment Logistics - equipment configuration, staging, testing, and shipping; and Tier I & II operations and technical support. Endeavor's field organization consists of more than 9,000 highly trained and certified technicians throughout North America, including all of the U.S., Canada, Mexico, and Caribbean. For additional information, please visit Endeavor Telecom on the web at: http://www.endeavortelecom.com.