(Vocus) April 28, 2009
UK Solicitor firms have begun the fight-back against ‘call-centre law’ by launching a new website, http://www.qualitysolicitors.com. Recent changes to the law* permit, for the first time, non-legal bodies to provide legal services, which in essence will allow non-lawyers to own and operate legal services providers.
It is a change that has disturbed London based barrister Craig Holt, “My very real concern is that the public are at grave risk here. People have a natural inclination to use services provided by names that are familiar to them even if that may not provide the best source of help for them. The client/solicitor relationship is crucial, often it is only after getting to know a client that the solicitor understands precisely what they wish to achieve, and what assistance they need. The Legal Services Act will lead to less understanding between parties and inevitably result in the public using legal representatives hundreds of miles away, at best with no understanding of local issues and often with expertise in areas irrelevant to their needs.”
The issue prompted Holt to create QualitySolicitors.com. The UK’s first national legal brand, which has brought together one hundred of the best solicitor firms nationwide to form a founder membership promoting the use of real solicitor firms over ‘call-centre law’. Users of the innovative, free, service will be matched to the best solicitor for their particular issue by a team of legally trained case handlers. It is a distinct move away from the claims management companies, whose advertising dominate daytime television and who ‘sell on’ cases to the highest bidder, and will enable the public to source/access specialist law firms appropriate to their needs.
Craig Holt continues, “For too long members of the public have had to face a lottery when choosing a solicitor. QualitySolicitors.com is about providing that ‘brand’ familiarity but associating it with high quality, value for money, real solicitor firms. Legal services provided by supermarkets, banks or building societies, out of mass call centres can rarely, if ever, be the right option for consumers.”
For further information contact:
Simon Whittam at SWPR on 01752 823414
- Legal Services Act 2007
NOTES TO EDITORS:
1. QualitySolicitors.com aims to address all possible legal needs by including extensive legal resources, DIY documents, online legal advice as well as referring users to the telephone legal advice service from consumer organisation, “Which?”
2. QualitySolicitors.com (http://www.qualitysolicitors.com) is due to officially launch to the public, with a new website and a significant media campaign, on May 11th. It will promote its service to the public and businesses as being the place to ensure getting a high quality solicitor with the right expertise for a particular issue.