The New Quality Assurance -- Cost Effective and Actionable Approaches'

Industry experts to debate latest advances during May 27th online roundtable hosted by Donna Fluss, DMG Consulting, and CRMXchange.

Montvale, NJ (PRWEB) May 5, 2009 -- Contact center managers are demanding solutions that deliver even more timely and actionable results. Workforce optimization vendors are delivering a new generation of quality assurance recording suites with workflow and analytics-enabled solutions that give managers the information they need to quickly identify and fix problems.

Join Donna Fluss, president and founder of DMG Consulting, and a panel of QA experts from Envision, NICE Systems, OnviSource, and Verint® Witness Actionable Solutions® as they reveal how their companies are enhancing their solutions to make them more actionable.

We anticipate a lively exchange as our panel debates short-and long-term approaches to making QA initiatives more actionable and cost effective, the benefits of embedding workflow and analytics into the traditional QA process, and the innovations in the WFO market that are making solutions more actionable

Our roundtable debates are very popular

In a recent survey, our member-attendees rated these debates among their top three favorite site activities. Our moderators, drawn from the industry's elite, keep the debates focused and lively.

Unified Communications for the Contact Center

"We anticipate a lively exchange as our panel debates short-and long-term approaches to making QA initiatives more actionable and cost effective, the benefits of embedding workflow and analytics into the traditional QA process, and the innovations in the WFO market that are making solutions more actionable," said Fluss.

Over the past 13 years, CRMXchange has solidified its reputation as an innovator in the use of the Internet for contact center education and training.

"Our roundtable debates are very popular," said CRMXchange co-founder Sheri Greenhaus. "In a recent survey, our member-attendees rated these debates among their top three favorite site activities. Our moderators, drawn from the industry's elite, keep the debates focused and lively."

Audio of a recent debate "Unified Communications for the Contact Center" is available free at http://www.crmxchange.com. Audio of this upcoming debate will be available following the event.

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