Unitiv's Intelligent Help Desk™ Receives Top Rating from Sun Microsystems
Unitiv, a professional provider of enterprise IT solutions, is pleased to announce that their Intelligent Help Desk™ has received a perfect score of 100 on the annual Sun Microsystems' Support Services Sales Audit (SSSA).
Alpharetta, GA (PRWEB) May 8, 2009 - Unitiv, a professional provider of enterprise IT solutions, is pleased to announce that their Intelligent Help Desk™ has received a perfect score of 100 on the annual Sun Microsystems' Support Services Sales Audit (SSSA).
This is the seventh year in a row that the Intelligent Help Desk™ has received a perfect score of 100. The overall purpose of the SSSA is to ensure that Authorized Sun Partners have properly invested in the necessary resources, processes, and tools needed to maximize Point of Sale warranty upgrade opportunities (attach rate), and timely support service contract renewals (retention rate).
The Sun audit found that the Intelligent Help Desk™ operation continues to meet the program's operational readiness requirements, which they rate according to several categories, from "Policies and Procedures" to "Staffing and Training" and "Customer Satisfaction."
The SSSA focuses on the following major categories:
| | - Dedicated services personnel
- New support services quoting
- Renewal quoting processes
- Contract management
- Forecasting
- Sales engagement model
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About Unitiv:
Unitiv, Inc. is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA.
Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Process. The People to advise and manage complex technical solutions. The Products to design and build customized IT solutions. The Process to develop and manage post-implementation operations. For more information, please visit www.Unitiv.com.
Crystal Nichols, Director of Marketing
Unitiv
678-455-9445
http://www.unitiv.com
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