PSS Helps Frugal Enterprises Extend Life of Existing Contact Center Equipment
New Customers Propel PSS to Highest Quarterly Revenue in Company History
Dublin, Calif. (PRWEB) May 8, 2009 -- When budgets are tight, even large enterprises need to find ways to make due with what they have. PSS, experts in contact center infrastructure and applications, today announced record first quarter financial results driven by brisk demand for the company's maintenance and support programs that extend the life of existing IVR, CTI, and PBX systems. PSS revenue for the first quarter of 2009 was up 49.8% over the same period last year, and the company added several new marquis customers to its recurring revenue base. Revenue from new and ongoing professional services projects also increased during the quarter.
"Our customers get a double benefit that's particularly attractive to them right now," explained Todd Funk, CEO of PSS. "They save money this year because we can help them lower operating expenses right away. They also get to keep existing systems running reliably- even beyond their typical life expectancy- if capital dollars aren't available for upgrades or equipment replacement."
New PSS customers for the quarter included:
| | - An international airline based in the UK
- An international airline based in Australia
- One of the world's leading international communications companies
- A large provider of satellite TV in North America
- Two global providers of IT and communications technology
- A telecom solution provider serving a major U.S. Government agency
- Several new customer deployments for a hosted contact center service provider
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Work PSS is performing for these customers includes:
| | - Long term maintenance and support contracts for legacy IVR, CTI, and PBX systems
- IVR and CTI application development
- User Interface Design and optimization
- FlexxGate™ Media Gateway integration and deployment
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PSS recently launched a completely new PSShelp web site that includes numerous stories of real customer deployments and more detailed information about the company's offerings.
Learn more about PSS extended life support offerings.
Follow PSS on Twitter.
About PSS
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and Cable & Wireless. For more information, visit www.psshelp.com.
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