This new site represents our most recent effort to address those concerns in a careful and comprehensive manner. We plan to continue to serve not only as a leading alternative payment provider but as the go-to consumer resource for information about our industry.
Ponte Vedra Beach, FL (PRWEB) May 20, 2009
ILD Teleservices, a leading provider of alternative payment services, including bill to phone Local Exchange Carrier (LEC) billing services, today launched a new consumer website to help visitors learn more about bill to phone payment and find answers to questions about charges processed by ILD.
The user-friendly site (ildteleservices.com) is the outcome of an extensive effort by ILD to identify and respond to leading consumer concerns about bill to phone services. To that end, the site helps consumers find answers to billing questions, offers a variety of tips and tools about how to get information, and includes a clear path for consumers to report and resolve billing issues. Resources such as a 24-hour Resolution Center and an ILD consumer concerns blog are among the features ILD has developed for the new site.
"We've spent a significant amount of time working with consumers in an effort to identify their primary concerns about bill to phone services," noted Dennis Stoutenburgh, President and COO of ILD. "This new site represents our most recent effort to address those concerns in a careful and comprehensive manner. We plan to continue to serve not only as a leading alternative payment provider but as the go-to consumer resource for information about our industry."
The new website--along with the establishment of best practices for its merchant clients--marks a major step in ILD's ongoing effort to take the lead in the alternative payments industry and LEC billing. Consumers are invited to provide feedback to ILD about the site, their customer experiences, and issues they would like to see addressed in future initiatives.
About ILD Teleservices:
ILD Teleservices is a leader in the alternative payment processing industry providing a convenient, simple and secure bill to phone payment alternative that allows consumers to purchase products and services online or over the phone by directly charging their phone bill, without disclosing personal financial data to each business. The rapidly growing ILD Teleservices network enables merchants to attract a new market of customers with an effortless payment experience and affords consumers to shop online without using a credit card. ILD Teleservices turnkey payment platform is tailored specifically for digital merchants and communications providers offering online content, long distance and collect calling, web hosting, Internet access, and certain other communications related services.
ILD Teleservices has partnered with more than 150 merchants to offer bill to phone payment services, a safe and convenient payment experience and its network includes more than 1,400 Local Exchange Carriers, including AT&T, Verizon, Qwest, Embarq and more. Millions of consumers and businesses rely on the safety and convenience of ILD Teleservices payment solutions when shopping online and over the phone.
Founded in 1996, ILD Teleservices is a division of ILD Telecommunications, Inc. headquartered in Ponte Vedra Beach, Florida with additional offices in San Antonio, Dallas, Fort Lauderdale and Atlanta. For more information, visit ildteleservices.com.