Consonus Upgrades to Accommodate Rapid Customer Growth
Robust New Customer Support Portal and Telephony Infrastructure Enhance and Extend IT Customer Support Programs
Cary, N.C. (PRWEB) June 1, 2009 -- Consonus Technologies today announced the launch of its upgraded Customer Portal. Designed to augment the company's data center, managed services, IT infrastructure, and IT consulting services, the Customer Portal serves as a digital gateway to Consonus' expert support staff as well as real-time access to their systems. Earlier this month, Consonus rolled out a new VOIP telephony system to facilitate the 24x7x365 support needs of its rapidly growing national customer base.
Featuring streamlined access to Support Requests, and Network, Infrastructure, and Bandwidth Monitors - and supplemented by intuitive dashboards for Consonus products such as Consonus SAFE™ Secure Archiving for the Enterprise™ - the Consonus Customer Portal is the company's most recent investment in customer care.
The secure system enables customers to open, update, or view tracking information for IT Support Requests. Usage statistics and account intelligence are at their fingertips. Employing the latest ITIL (http://www.consonus.com/it-consulting/itil-consulting.aspx) compliant version of BMC's Remedy™ IT Service Management Suite and supplementing Consonus' legendary Customer Care call center, the Consonus Customer Portal was designed with simplicity in mind, offering essential information in as few clicks as possible. To request a demonstration of the Consonus Customer Portal, please visit http://www.consonus.com/customer-portal.aspx.
"Whether online or on the phone, our customers often need immediate access to their data and Consonus' IT expertise," said Mike Shook, CEO of Consonus. "We are confident that these new systems will enable us to continue delivering a world-class customer experience."
With Consonus Customer Care, customers speak directly to a Tier II qualified engineer - eliminating the need to spend unnecessary time going through an automated system or Tier I support desk. Consonus' distinctive approach to IT customer support means accelerated problem resolution, resulting in less downtime and significant cost savings.
"With an average of more than 13 years in IT support and 6 years with Consonus, our Customer Care Engineers are some of the most tenured in the business," affirmed Mike. "And, through classroom and virtual training, we continue to invest in their expertise. Customers can count on Consonus to keep pace with technology's best."
Consonus Customer Care programs are authorized and audited by vendors, and the company regularly out-scores its competitors. For example, Consonus has achieved a perfect score in the Sun HELPDESK Audit for the past five consecutive years. And - as Symantec's 2008 Partner of the Year (http://www.consonus.com/partners/manufacturer-partners/symantec.aspx) - it's one of only six members in the Veritas™ Technical Support Provider Program in North America.
About Consonus Technologies
Consonus Technologies, Inc. is a leading national provider of IT infrastructure (http://www.consonus.com/data-centers.aspx), data center services, colocation, and managed services solutions based in Cary, NC. Offering a comprehensive suite of IT infrastructure services, combined with highly secure and reliable data centers across the country, Consonus provides customers with complete solutions addressing disaster recovery (http://www.consonus.com/it-consulting/business-continuity.aspx) and data center availability, manageability, and consolidation. Visit Consonus Technologies on the Web at http://www.consonus.com.
Contact:
Jonna Murnick
Director of Marketing
Consonus Technologies Inc.
(704) 357-2720
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