NetSuite's SuiteCloud Powers Epiphany's New On-Demand Software For Warranty, Maintenance, Contract And Renewal Automation
Developed Using the NetSuite Business Operating System, Epiphany's eContracts Extends NetSuite to Help Businesses Offer Value-Added Services, Reduce Errors and Realize Huge Cost Savings
Cypress, TX (PRWEB) June 9, 2009 -- Epiphany, Inc., a NetSuite Inc. Solution Provider and SuiteCloud Developer Network partner, today announced the availability of eContracts, a solution within NetSuite that automates easy tracking of warranties, maintenance contracts and renewals, as well as software license and renewal management. NetSuite is a leading vendor of on-demand business management software suites for mid-market enterprises and divisions of large companies.
In NetSuite, contracts and software licenses are easily created directly from the NetSuite sales order, eliminating duplicate data entry and time-consuming management of multiple applications or spreadsheets. Customers using Epiphany's eContracts application increase productivity and customer satisfaction by having contract and licensure information available in real-time. In addition, eContracts offers full visibility into unified customer records, which results in more efficient and highly personalized sales and service.
With hundreds of line items on a sales order, many companies need the ability to easily, yet accurately, calculate the contract and renewal sale price. Using eContracts, companies can now save tens of thousands of dollars in potentially missed revenue by automating the warranty and contract sales price on sales orders.
eContracts was built by Epiphany using the NetSuite Business Operating System (NS-BOS), the development platform to build cloud-based applications which enable commercial software developers to quickly go to market with new on-demand business applications that leverage the power of NetSuite's business suite of Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce functionality. Because it's built within NetSuite, eContracts can now provide a complete end-to-end business application for managing warranty and maintenance contracts, software licenses and renewals within the same database used to manage all the corporate data.
Recent companies benefiting from eContracts include the following:
ET Group (www.etgroup.ca) is a pioneer in sound and vision technology based in Toronto, Ontario, Canada. Using eContracts, ET Group now offers additional value-added services to its customers, thereby adding a new revenue stream, as well as increasing customer satisfaction and decreasing costs by reducing redundancy. By tracking contracts within NetSuite, ET Group's customer service representatives can take a call from a customer using native NetSuite CRM Customer Support and Service functionality and immediately see whether or not the equipment is covered under contract. If necessary, the customer service representatives can create a sales order directly from the case with a simple click of a button. Case information including item, serial number, the problem and other information is automatically populated on the sales order, eliminating duplicate data entry.
"eContracts has provided us with the processes and tracking abilities required to sell and manage maintenance contracts. We are now able to provide additional value-added services to our customers; increasing customer satisfaction significantly and reducing costs by being more efficient," said Dirk Propfe, Vice President, ET Group. "One of the things we like best about it is the eContracts dashboard, which allows us to do many things from one central page."
eContracts' built-in processes provide quick contract renewal functionality and allow multiple contracts to be combined into one for renewal purposes. Automated sale price and contract term calculations by line item ensure accurate renewal pricing.
Uplogix (www.uplogix.com) is a provider of secure remote management is based in Austin, Texas. With eContracts, Uplogix has streamlined the contract renewal process and increased renewal revenue by automatically scheduling, managing and providing visibility into contract renewal activities. Previously, managing Uplogix software renewals could take up to five days for a large complex contract. Contract renewals at Uplogix capture everything a customer has purchased throughout the year on one new contract with a co-terminous end date. eContracts supports complex pricing and automatically calculates dates and rates to the correct number of months.
"Now, our large contract renewals can now be created and verified within two to three hours," said Todd Pruner, Director of Sales, Uplogix. "In my eContracts dashboard I track the status of contracts about to expire, contracts that are pending renewal, and I am now quickly and accurately forecasting renewal revenue, which is helping us make informed strategic business decisions."
In today's economy every dollar counts. eContracts provides NetSuite users with one-of-a-kind features and functionality, allowing them to provide value-added services, eliminate lost revenue created by missing warranty conversions, contract renewals, pricing errors or by not charging for uncovered service or parts.
"With eContracts, a SuiteCloud Developer Network partner once again proved the power of building on top of the suite," said Guido Haarmans, VP Developer Programs at NetSuite. "eContracts significantly streamlines contract management not only for sales but also for services and accounting, optimizing business processes across companies."
About SuiteCloud
NetSuite's SuiteCloud is a comprehensive offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of Cloud computing. Based on NetSuite, the world's most widely used Software-as-a-Service business application suite, SuiteCloud enables customers to run their core business operations in the Cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite's multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM, Ecommerce); the NS-BOS Development Platform; the SuiteCloud Developer Network (SDN), a comprehensive developer program for Independent Software Vendors (ISVs); and SuiteApp.com, a single-source online marketplace where customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud, please visit http://www.netsuite.com/portal/developers/main.shtml
About Epiphany:
Epiphany Inc. is a NetSuite partner based in Houston, Texas, providing key functionality within NetSuite allowing the customer to utilize the best business practice and matching the NetSuite function to that business practice. Epiphany's goal is to give small and medium-sized companies the flexibility and sophistication they need from their technology to compete in the global marketplace. For more information on Epiphany, visit www.epiphanyinc.net
NOTE: NetSuite and the NetSuite logo are registered service marks and SuiteCloud is a service mark of NetSuite Inc.
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