We've seen other click-to-chat providers attempt to build their own email solution and it's never pretty. Rather than go outside our area of expertise we choose to establish out of the box integrations with leading vendors who specialize in their field. With the Email Center Pro integration, customers are now able to seamlessly manage their email from within the Velaro Desktop Agent.
Baltimore, MD and Eugene, OR (PRWEB) June 15, 2009
Velaro and Palo Alto Software announced today an integration between Velaro's award-winning click-to-chat Software as a Service (SaaS), and Palo Alto Software's Email Center Pro, a Web 2.0 SaaS email management tool.
"This partnership helps bring incredible value to online businesses allowing them to streamline their vital sales and support information. Velaro and Palo Alto Software are both best-of-breed providers, in click-to-chat and email management respectively," said Alex Bloom, President of Velaro. "We've seen other click-to-chat providers attempt to build their own email solution and it's never pretty. Rather than go outside our area of expertise we choose to establish out of the box integrations with leading vendors who specialize in their field. With the Email Center Pro integration, customers are now able to seamlessly manage their email from within the Velaro Desktop Agent."
"We teamed up with Velaro because we've seen over the years that having live operators on our website is a critical component to a great customer experience. Velaro fits seamlessly into Email Center Pro's mission of exceptional customer service." says Sabrina Parsons, CEO of Palo Alto Software.
Velaro and Palo Alto Software will be attending the Internet Retailer Conference & Exhibition in Boston, Massachusetts at the Boston Exhibition & Convention Center from the 15th to the 17th of June showcasing their integrated solution. You can visit them at booth #701.
Founded in 2000, Velaro is an established leader in click-to-chat conversions. Velaro won independently rated live chat awards in '05, '06, '08, and '09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG, Blue Cross Blue Shield, MarketStar, Experian, Herbalife, Toro, Improvements Direct, Skillsoft, and Epicor. For more information about Velaro's products, visit http://www.velaro.com/.
About Palo Alto Software, Inc.:
Palo Alto Software, Inc. develops, publishes, and markets software products for use with personal computers. Business Plan Pro is the best selling business plan software in the U.S. retail market, according to NPD Intelect. Palo Alto Software's marketing-planning product is Marketing Plan Pro powered by Duct Tape Marketing. This combined product line offers "know-how" solutions that have made Palo Alto Software the market leader in its category.
Palo Alto Software was founded in 1988 and is a privately-owned corporation based in Eugene, Oregon. For more information about Palo Alto Software products, visit, http://www.paloalto.com.