David's experience will be invaluable in supporting our global operating model and helping to lead the company forward.
San Mateo, Calif. (PRWEB) June 17, 2009
Satmetrix, the Net Promoter® company and the leader in customer experience programs, today announced David Cooper has been named Chief Operating Officer and Chief Financial Officer.
"As our company has continued to expand globally, we are pleased to have David join us in the newly created role of Chief Operating Officer and bring his extensive experience as a Chief Financial Officer," said Richard Owen, CEO Satmetrix and co-author, Answering the Ultimate Question. "David's experience will be invaluable in supporting our global operating model and helping to lead the company forward."
Over the past twenty years Cooper has been a member of senior executive teams at several leading companies including Agilent Technologies, Art.com, AvantGo, Powerbar and QRS. Cooper has helped to create significant shareholder value through his financial leadership, and has closed over $20 billion in debt, equity and M&A transactions.
"It's an exciting time to be joining Satmetrix. As the leading global customer experience company and co-developer of Net Promoter, Satmetrix has tremendous assets - including its software applications, a global presence and a great team," said David Cooper. "I plan to work closely with our global teams and customers to build on these key assets and assist the management team as we grow our business."
Satmetrix, the Net Promoter Company, delivers customer experience programs that increase retention, repurchase and referrals. We are the only company to combine innovative technology and proven expertise to mobilize your organization to act on customer feedback at every touch point. While most programs focus on measuring satisfaction, Satmetrix focuses on creating loyal customers by delivering real-time customer feedback to every employee, developing business processes that create a differentiated customer experience, and identifying key areas for improvement. Some of Satmetrix global clients include Experian, Orange Business Services, Symantec and Virgin Media. In addition to more than 700 enterprise deployments in 40 languages, we offer a range of services for Net Promoter professionals and maintain the online community netpromoter.com. For more information, visit http://www.satmetrix.com, or call 1-888-800-2313 in the US or +44 (0) 845-371-1040 in Europe.
Satmetrix and the Satmetrix logo are registered trademarks of Satmetrix Systems, Inc. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Michelle Schofield, Satmetrix
Karine Del Moro, Satmetrix EMEA
OFFICE: +44 (0) 845 371 1043
MOBILE: +44 (0) 7534 930 683