Webinar: The Secrets of Customer Experience in Tough Economic Times

Companies profiting from increased referrals and repeat business understand the economics of a happy customer. You're invited to learn their secrets.

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Quote startWe encourage you to learn about the benefits of making your business customer-centric and how Canada's leading companies are using customer experience programs to come out on top during these tough economic times.Quote end

Toronto, Canada (PRWEB) June 18, 2009

Join Customer Experience Management expert, Lior Arussy from Strativity Group, for an interactive webinar that will reveal insight from 869 global executives. This one-hour session, hosted by TELUS, will provide business leaders with valuable insights into the best practices in Canada from Strativity's 2009 Customer Experience Management Benchmark Study, and a helpful perspective on their own practices. Registered webinar attendees will receive a complimentary copy of the report.

"Customer experience is more than just providing strong customer service," said Ken Redekop, Director, Customer Experience Management , TELUS. "We encourage you to learn about the benefits of making your business customer-centric and how Canada's leading companies are using customer experience programs to come out on top during these tough economic times."

WHAT: The complimentary one-hour webinar will cover:

  •     Investment trends in customer experience during a troubled economy
  •     What customers are demanding from organizations today
  •     What are profitable businesses doing differently?
  •     The link between customer experience and brand promise
  •     How customer experience reduces attrition, increases referrals and improves overall customer satisfaction

WHEN: Friday, June 19, 2009

  •     10:00 a.m. - 11:00 a.m. PDT
  •     11:00 a.m. - 12:00 p.m. MDT
  •     1:00 p.m. - 2:00 p.m. EDT

TO REGISTER: Fill out the contact form at http://forms.telus-news.com/ats/show.aspx?cr=125&fm=40

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