SRC Dictation Platform Enables Same Day Clinic Correspondence at Royal Wolverhampton Hospitals

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SRC announces they are rolling out digital dictation to 500 users at Royal Wolverhampton Hospitals. Before deploying the solution Trust-wide, the Trust conducted a pilot in the diabetes department. Results from the pilot showed that the Trust saved in excess of 374 hours over a two week period by automating previously manual processes.

Following a successful pilot, SRC (, the leading provider of digital dictation and voice recognition solutions to NHS Trusts, today announced they are rolling out the SRC digital dictation solution to 500 users at Royal Wolverhampton Hospitals. The solution, based on the WinScribe digital dictation technology, is central to the Trust's aims of distributing all patient correspondence within a 24 hour limit and deploying integrated digital systems to optimise the patient care referral to treatment pathway.

Before deciding to deploy the solution Trust-wide, the Trust piloted the solution in the diabetes department. A significant result from the pilot was the reduction in document turnaround times from 51 hours, when using analogue, to 29.5 hours when using digital dictation. The solution's unique workflow capability was the key catalyst for the achieved time savings. The post pilot evaluation showed that SRC's digital dictation solution saved in excess of 374 hours over a two week period by automating previously manual processes.

Speaking about the new solution Nina White, Service Improvement Manager and Project Lead at Royal Wolverhampton Hospitals said: "We looked at a number of providers but SRC demonstrated a strong understanding of our goals and excellent customer service. This was reinforced with a solution that is extremely easy to use and allows further efficiencies can be generated in the future. Already SRC are helping us to realise our 24 hour vision as well as DoH (Department of Health) targets for discharge summaries, providing us with a 'lean' way of producing documents."

As well as deploying the WinScribe dictation system, SRC are providing project management, training, hardware (Philips desktop and portable recording devices) and ongoing support.

Phil Morgan, IT Services Manager at Royal Wolverhampton Hospitals said: "SRC's project management has been exceptional and the level of support they provide has been well beyond our expectations. It is clear they are an outstanding supplier and have a well developed project framework that has enabled us to quickly and easily deliver benefits from the solution."

Speaking about the latest contract win Chris Hart, CEO at SRC said: "Royal Wolverhampton are a glowing example of how Trusts can achieve a rapid return on investment and adapt their document creation practices to support the delivery of high quality patient care. We look forward to developing our relationship with Royal Wolverhampton Hospitals and continuing to help them drive business performance and efficiencies."

Royal Wolverhampton Hospitals were able to speed up the deployment of digital dictation by procuring the solution through the HPC (Healthcare Purchasing Consortium) framework agreement won by SRC. The HPC framework is available to all member Trusts in the West Midlands area - please see for details.

For further information about SRC's range of products and services visit


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Dominic Mellor
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