This validates the hard work and dedication of the entire organization, especially the commitment of the team to fully grasp the vision for the company and consistently delivering the results our clients want and deserve.
Cedar Rapids, Iowa (PRWEB) July 3, 2009
Thomas L. Cardella & Associates is pleased to announce that the company has won two prestigious Excellence Awards received during the recent 10th Annual IQPC Call Center Week, the largest Conference Exhibition devoted entirely to Call Centers.
Thomas L. Cardella & Associates was honored with the top award in the Best in Class Call Center (Over 200 Employees), beating out other industry leaders such as Nikon, Intelent, KGB USA and Arizona Public Center.
Thomas Cardella, President, was named first runner-up for Call Center Leader of the Year award. Other finalists included New York Life Insurance Company, Mass Mutual Insurance Company, FedEx Latin America and Global Custom Commerce.
Established by Call Center IQPC, the Excellence Awards are designed to honor, recognize and promote Call Centers that demonstrate true best practices in the Call Center spectrum. Leading organizations were identified and assessed by a group of Call Center experts and leaders. After accurate and objective evaluation of the true effectiveness of top Call Center Programs, winners who displayed true best practices in each category were chosen.
Companies selected as finalist, included Fortune 100 and Fortune 500 organizations that dedicate themselves to superior thinking, creativity and execution across the full spectrum of Call Center functions.
Thomas L. Cardella, President, made the following remarks regarding the awards, "The company is thrilled to be recognized by IQPC with these two prestigious awards. We are extremely proud of what we have developed, and we are very pleased to be recognized by our industry peers. It highlights our ability to deliver excellent results that meet and exceed client expectations while providing quality customer care, solidifying the fact we are a leading service agency for Fortune 500 companies."
Cardella continued, "This validates the hard work and dedication of the entire organization, especially the commitment of the team to fully grasp the vision for the company and consistently delivering the results our clients want and deserve."
Founded in April of 2007, Thomas L. Cardella & Associates is ranked as one of the fastest growing contact center companies in the United States. In just over two years, Thomas L. Cardella & Associates has grown to four locations and over 700 employees.
Cardella is the founder of Access Direct and former Chairman and CEO of PRC. In 2000, Access Direct was named as the 8th fastest growing privately held company in the United States by Inc. Magazine in their annual Inc. 500 issue. That same year, Mr. Cardella sold Access Direct to IAC/InterActiveCorp (IAC), parent company of Ticketmaster, Expedia.com, LendingTree, Match.com, Home Shopping Network, etc. In January 2003, IAC asked Mr. Cardella to run Precision Response Corporation (PRC) based in Plantation, FL, that employed 12,000 worldwide. As the Chairman and CEO of that company, Mr. Cardella reported directly to Mr. Barry Diller and routinely served in the board room with other IAC Board of Director's members including Gen. Norman Schwartzkopf, Edgar Bronfman, John Malone, and Jack Welsh.
About Thomas L. Cardella & Associates
Thomas L. Cardella & Associates is an Iowa-based, contact center company with locations in Cedar Rapids, Coralville, Keokuk, and Marshalltown, Iowa, focused on the direct marketing needs of Fortune 500 clients in the financial services, insurance, publication, technology, telcom, entertainment, utilities, and travel industries. Thomas L. Cardella & Associates is a reputable outsourced provider of solutions such as Inbound Customer Service, Outbound Teleservices, Email Management, Webchat, and Customer Support services. For more information about Thomas L. Cardella & Associates, please visit the website at http://www.tlcassociates.com.
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