New Mexico Awards PowerPhone Statewide 9-1-1 Technology Contract

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Award enables 9-1-1 centers to apply the latest call handling technology to dispatch operations

PowerPhone, Inc., a global leader in emergency communications training and technology announced today that the State Purchasing Department of the General Services Division of New Mexico has placed the company on a State Purchasing Agreement for Emergency Medical, Fire and Law Enforcement dispatch systems.

The award is part of a statewide initiative to update existing equipment, networks and services to successfully deliver 9-1-1 services and prepare the State for a Next Generation E-911 network. Under the contract, PowerPhone will be providing its Total Response®, Computer Aided Call Handling (CACH) software; a tool that gives 9-1-1 operators the ability to provide localized protocols and "pre-arrival instructions" for more than 90 different emergency call types including active shootings, domestic disturbances, CPR, and suicide. Further, it allows 9-1-1 center managers and other stake-holders unprecedented insight into their emergency call handling operations.

"The 9-1-1 dispatcher is the first person on the scene of any emergency," said Chris Salafia, CEO of PowerPhone. "We commend the State of New Mexico for recognizing just how important their role is. When a citizen calls 9-1-1, they're not thinking about whether they have a police, fire or medical emergency; they just need help. That's the idea behind One Number...One Protocolâ„¢, PowerPhone's initiative to bring structured call handling to ANY emergency call."

Under the terms of the four year contract, New Mexico public safety answering points (PSAP's) may apply for funding directly from the State and leverage the State Pricing Agreement thereby ensuring competitive pricing, quality services and timely deliverables.

"The public's level of expectation continues to rise," added Salafia, "we look forward to assisting our customers in New Mexico in meeting their standard of care. By utilizing Total Response, 9-1-1 centers across the state will enhance the level of service they provide; better protecting callers and responders, mitigating risk, preserving evidence and saving lives."

About PowerPhone
PowerPhone is a leader in 9-1-1 call handling solutions. Founded in 1984, the company has trained more than 150,000 public safety professionals representing all 50 U.S. states and more than a dozen foreign countries. The maker of Total Response® Computer Aided Call Handling (CACH) software, PowerPhone is the driving force behind One Number...One Protocolâ„¢, the initiative to bring greater consistency and simplicity to public safety call-handling. For more information visit, or call 203-245-8911.


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Eric Esfahanian
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