SME IT Service View Pro Ticks ITIL® Availability Management Boxes

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Livingston, Scotland based Serio has launched IT Service View Pro to help SMEs deliver IT services that are available when their customers need them.

With increasing pressure on IT departments to produce always-on systems at times of falling or static budgets, our aim was to produce something useful that may be used in minutes rather than days, and yet would be flexible enough to grow with companies, complementing their existing IT service management tools and procedures.

Many small and medium sized IT services companies are not able to measure the uptime, downtime and availability of their systems despite the ever-increasing importance of these statistics. IT Service View Pro delivers instant status information about IT services.

Livingston, Scotland based Serio has launched IT Service View Pro to help SMEs deliver IT services that are available when their customers need them. It does this by assessing the status of these services continuously, where possible by measuring the end-user experience.

Serio has developed the tool for availability managers and those using ITIL® to deliver best practice in service management. IT Service View Pro monitors IT services and computes availability statistics using plugins. Standard plugins allow monitoring of a broad range of servers and devices from a single monitoring tool that gathers real time statistics and produces reports on availability, downtime and mean time to recovery. These reports may then be emailed to system managers, enabling them to improve service availability.

Rather than using incidents records that many SMEs create manually to gather availability information, IT Service View Pro looks directly at servers, services and equipment to produce accurate information automatically.

Organisations can extend IT Service View Pro into their own custom enterprise applications, introduce their own plugins and publish systems availability statistics on their web site.

A key feature of IT Service View Pro is its ease of use. It may be set up in minutes to monitor a broad range of servers and devices. For those who want to customise their service management further, IT Service View Pro is highly configurable. It comes with its own fully featured scripting language, SerioScript, which allows users to work with device data, load custom DLLs, manipulate files, run programs and send emails, interacting with SNMP and WMI data.

Ray Morgan, lead engineer, Serio, says, "With increasing pressure on IT departments to produce always-on systems at times of falling or static budgets, our aim was to produce something useful that may be used in minutes rather than days, and yet would be flexible enough to grow with companies, complementing their existing IT service management tools and procedures."

Priced at GBP£190/USD$280 IT Service View Pro is intended to come in within the budget of even the smallest organisation and covers an unlimited number of devices. A free version is available. The product is available internationally; copies may be downloaded for a free 30-day trial, and then purchased online.

To celebrate the launch of Serio IT Service View Pro, Serio is holding a plugin writing competition during July, August and September 2009. IT Service View Pro monitors IT services and computes availability statistics by means of plugins written in SerioScript. There is a winner's prize of USD$400 and a runner-up prize of USD$200 for the most useful, original and best thought-out plugins. Visit http://www.seriosoft.com/Blog/?p=306

About Serio
Livingston, Scotland based Serio develops ITIL® IT service management and helpdesk tools for small to medium sized companies in the IT Service Management sector.

Notes to editors
Screenshots are available on request.

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Ray Morgan
Serio Ltd
(+44)1506 438855
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