MioWorks.com Integrates Small Businesses with Their Customers Improving Client Access & Reducing Administrative Workload

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Blending simplified CRM with a customer portal and intranet file manager, MioWorks.com enables small businesses to connect with their customers leveling the playing field against larger competitors.

Mio Partners LLC today announced the general availability of MioWorks.com version 1.1 enabling small businesses to integrate customers, prospects and vendors directly into their business. MioWorks.com pushes collaborative CRM for small business outside the walls of the company to simplify & automate every day interactions across traditional boundaries.

The MioWorks.com web based software suite enables small businesses to bring together their team with customers, prospects and vendors in an easy to use online environment. By centralizing information & interactions companies are able to make better decisions faster while increasing access for clients and reducing administrative tasks.

"Recessions are the best time to take advantage of technology to reduce costs and increase customer satisfaction" says David Abramowski, CEO of Mio Partnerz LLC. "Small businesses can affordably and easily implement MioWorks.com to level the playing field and prevent their clients from drifting to technologically advanced competitors."

In March of 2009, the first version of MioWorks.com was released including a simplified customer relationship management (CRM) application that helped companies track information about the people involved in their business. Working with early adopters of the application, the Mio Partnerz team continued to focus on integrating internal and external people into the process following the requirements of both small law firms and accounting professionals.    

Today's release adds to the CRM an intranet file manager that allows the small business to maintain an online library of documents, videos, audio or nearly any other type of file. The files in the online library may be kept private or easily shared with individual contacts or groups of contacts to quickly distribute marketing materials, special offers, catalogs or other items. The online library is automatically backed up on a continuous basis and available anytime from an internet enabled computer.

Client collaboration & interactions are enabled through the Mioworks.com customer portal.    Customers may initiate two way conversations and discuss questions, problems or requests with the company. These conversations are saved as a part of the client history and easily accessible. Customers may also view & download files shared by the company as well as upload files that will become part of their own permanent record. Finally the customer can self-manage their personal information helping the company keep up to date records. These self service capabilities increase the access for customers while reducing the administrative overhead for companies.

MioWorks.com is a hosted & managed software as a service (SaaS) application powered by Amazon Web Services. MioWorks.com requires no special hardware or software on part of the company beyond an internet enabled computer. Available in both English and Spanish versions, the MioWorks.com basic subscription starts at $25USD per month for a company up to 25 users. MioWorks.com offers a hassle free complimentary 30 day trial period to allow companies to experience the application.

About Mio Partnerz LLC

Mio Partnerz is a boutique software development firm based in Portland, Oregon specializing in the design, development & management of web applications & cloud infrastructure for small and medium sized businesses. 

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Manuel Espino
Director of Marketing
Phone: 503-233-4102


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